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Topic: How would you mark this?

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Subject: How would you mark this?
Date Posted: 10/3/2008 2:11 PM ET
Member Since: 3/25/2008
Posts: 2,527
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I got a 4 for 2 deal in the book bazaar forum. The books have arrived and 1 is very badly water damaged. All of these were on the sender's bookshelf, so they should have all been postable. I've had this happen so many times with deals in the BB forum & I just wondering what the correct way to handle this is?

I hate to mark it RWAP when only 1 book is a problem, but at the same time it should not have been on their shelf. Before I've just always marked them a received without a problem, but then let the sender know that one of the books they sent was unpostable.



Last Edited on: 10/3/08 2:27 PM ET - Total times edited: 2
Date Posted: 10/3/2008 2:30 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Well, the tricky part is:  Was the damaged book one of the ones you officially ordered or was it a freebie?  We had a discussion a few weeks ago here about an issue like this, and I think the consensus was that if it was a freebie, you can't mark it RWAP because they aren't on your account page.  If that's the case, I'd just PM the sender and let him/her know that a book was unpostable and should not have been sent, and then just move on. 

If it was one of the books you actually ordered, by all means, mark it RWAP.  Don't feel bad about it - just because the person ran a deal doesn't mean they can send you bad books.  All books posted to the bookshelf should be in postable condition.

Date Posted: 10/3/2008 2:34 PM ET
Member Since: 3/25/2008
Posts: 2,527
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Thanks Lisa!

It wasn't one of the freebies, it was one I actually requested and have to mark received. Should I just mark it RWAP and just  not request my credit back or what?



Last Edited on: 10/3/08 2:35 PM ET - Total times edited: 1
Date Posted: 10/3/2008 2:37 PM ET
Member Since: 7/24/2008
Posts: 550
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I would request my credit back, next time they may think twice about posting a non-postable book!

Date Posted: 10/3/2008 2:54 PM ET
Member Since: 2/28/2007
Posts: 2,164
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I would absolutely ask for my credit back!!  No question about it in my mind.  I know you feel bad since you got some freebies, but as Troy said, this is a lesson learned for them.  If they refuse to return your credit, however, I wouldn't push the issue, I would just make my dissatisfaction known.

Amy
Date Posted: 10/3/2008 4:29 PM ET
Member Since: 3/11/2008
Posts: 1,716
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Personally, I wouldn't ask for my credit back if the other books I received in the deal were in postable condition.

But, definitely mark it RWAP.

Date Posted: 10/3/2008 5:21 PM ET
Member Since: 8/9/2007
Posts: 4,058
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I probably wouldn't, but if you want the credit back, I don't see any reason why you shouldn't ask.  I'd presume you're going to have to reorder that one, and that's really the main reason for asking for a credit refund.  In theory, I suppose you can repost one of the freebies to recoup the credit, but those were supposed to be freebies - extra incentives for ordering from this person, IMO.  Maybe if it's readable and you didn't want it for your keeper shelf or whatever, then I guess it wouldn't be much of a loss, but if you have to reorder, I can certainly see that as being a good reason for asking to have it refunded.  Like Lisa said, I wouldn't push it, but if that's what you want to do, then do it.

Date Posted: 10/3/2008 5:21 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would probably not ask for my credit back because it was a deal but I would mark it RWP.  It'll help them get the message that they need to be more careful about the books they send out.