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Topic: How quickly do you mark a book received?

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Subject: How quickly do you mark a book received?
Date Posted: 1/27/2012 7:37 PM ET
Member Since: 8/18/2010
Posts: 1,540
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I usually use DC, and I'm seeing 4-and all the way up to 8 days (and even longer) for the person to mark received after delivered.

I do it day of or next day, out of consideration for the sender, who may need their credit.

Date Posted: 1/27/2012 7:44 PM ET
Member Since: 2/1/2008
Posts: 3,551
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Most people I've talked to here mark the day they receive the book.  What you have to remember about DC is that it only tracks when the book was delivered.  The receiver may be on vacation, traveling for work, only able to get on-line at certain times, etc.  That probably accounts for the delay you are seeing.  As long as the books are not going lost, I wouldn't worry about it overly much.

Date Posted: 1/27/2012 7:50 PM ET
Member Since: 10/6/2007
Posts: 460
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I don't use DC myself.  When I'm on the receiving end, I mark it the day I get it, or the very next day at the latest.


Date Posted: 1/27/2012 7:51 PM ET
Member Since: 10/13/2007
Posts: 36,445
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I noticed my last book said delivered a day before it was in my box. Weird. So delivered seems to mean, at the post office about to be sent out and if it is not taken that day it could be the next. First time I've noticed it really hope its not some new habit.

Date Posted: 1/27/2012 8:04 PM ET
Member Since: 8/19/2007
Posts: 4,451
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I usually mark it received within a couple of hours after the mail is delivered.  The only time I take longer is when I'm going to be on vacation when a book might arrive, and then I'll PM the sender that I'll mark the book as soon as I return.

I use DC for PO Boxes, Apartments, HI, AK, PR, and APO/FPO addresses, otherwise I just send the book.  Pat

Date Posted: 1/27/2012 8:12 PM ET
Member Since: 4/21/2008
Posts: 31
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I think my PO must mark books "delivered" when they arrive there, because everytime someone sends me a book using the PBS Dc, it says "delivered" one to two days before it actually arrives in my mailbox.  

I always mark books received the day I get them.  I go on PBS everyday anyway, and I want to make sure the sender gets his or her credit. 

Date Posted: 1/27/2012 8:14 PM ET
Member Since: 12/4/2011
Posts: 127
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I use DC too and I've noticed that it can sometimes take a few days for a reciever to mark it recieved.

I almost always mark the book recieved the day I get it. If I can, I like to mark it within minutes of getting the book so that I don't forget.. plus, I like to put in the information that PBS asks, like the date it was mailed and the postage on the book. So I usually open the book and get right on my laptop so I have the packaging right there.

Date Posted: 1/27/2012 8:28 PM ET
Member Since: 10/26/2008
Posts: 9,884
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I mark it received immediately.

Date Posted: 1/27/2012 11:02 PM ET
Member Since: 1/17/2009
Posts: 10,290
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I mark it received the same day.

On the other hand, I frequently travel for business and so when books arrive on Monday, I might not "receive" them until Friday or Saturday, depending.

I almost never use DC myself, and what I notice is that most books are marked received within 7-10 days after they are mailed. So, I don't really worry about it. The rare case where someone "forgets" is extremely rare, IMO, as it's only happened to me 4 or 5 times out of more than 1000 books mailed out, and almost none of those with DC. That's less than a 1% problem rate.

The members here are honest. 99.5% of them, anyway.

Last Edited on: 1/27/12 11:06 PM ET - Total times edited: 2
Date Posted: 1/27/2012 11:02 PM ET
Member Since: 10/26/2011
Posts: 2,110
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I usually mark them received the same day, or maybe a day or so later if I get really busy.  For the most part my receivers have also marked within a few days, but there is inevitably a few that wait a week or so to mark it received but eventually get around to it.  Now, if it gets close to the book being declared lost then perhaps it would be worth it to send them a quick PM and just ask if they got the book and make sure everything is okay and to let you know its fine by marking it received.  But until then I wouldn't worry about it.

Date Posted: 1/28/2012 1:05 AM ET
Member Since: 12/28/2006
Posts: 14,177
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I almost always mark the day I receive a book, usually within a few hours.  I also use e-DC and have been noticing more lag time between delivery and log-in. 

Yes, some of these can be accounted for due to PO differences, RL, travel, etc.  I rarely stress now unless the book is showing delivery 4 or 5 days previous, then I keep an eye on it.  I rarely have to pm tho, the receiver usually gets to it on their own.

ETA - I have a great post office, they scan my incoming books at my mailbox.  If a book coming to me says 'delivered' then it has arrived.  Unfortunately, the same isn't true of all PBS members.  That said, once in a great while I may forget to pick up the mail or we are out of town briefly. 

Last Edited on: 1/28/12 1:07 AM ET - Total times edited: 1
Date Posted: 1/28/2012 8:18 AM ET
Member Since: 10/28/2008
Posts: 3,529
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Still waiting for this to be mark as received


  • 1/7/2012 11:25 AM - Electronic Shipping Info Received - BALTIMORE,MD
  • 1/9/2012 9:34 AM - Acceptance - CATONSVILLE,MD
  • 1/13/2012 11:56 AM - Enroute - KANSAS CITY,KS
  • 1/14/2012 8:06 AM - Arrival at Unit - MARYVILLE,MO
  • 1/14/2012 12:11 PM - Delivered - MARYVILLE,MO

I already have my credit but I always think maybe it will be marked lost in the mail

Date Posted: 1/28/2012 8:52 AM ET
Member Since: 2/13/2007
Posts: 2,276
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I always mark them received as soon as they are because I know many members are waiting for that credit.

On the other hand, I have increasingly had to PM people a day or two before the book is marked as lost to inquire if they truly haven't received the book and surprise, surprise, suddenly the book is marked as received...

Date Posted: 1/28/2012 9:02 AM ET
Member Since: 12/3/2005
Posts: 3,409
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I mark them received as soon as I physically have it in my hands and check it to make sure that it is postable.  However, the PO scans it as delivered as soon as they place it in my box or in a hold bin for pick up.  I travel once a month so items will show as delivered even though it is sitting at the PO waiting for me to return.  Very aggravating, but, well, the reason I use site DC is so I don't have to babysit a transaction, the credit is already given when it's scanned so it's not worth the hassel to watch the transaction after that.

Date Posted: 1/28/2012 9:03 AM ET
Member Since: 10/17/2009
Posts: 621
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The same day or the next.

I have a PO box, though, and have noticed sometimes, the book is scanned as "delivered" before it hits my hands.  My box is small, so I usually have to get my PBS stuff at the counter.

Date Posted: 1/28/2012 10:10 AM ET
Member Since: 11/15/2008
Posts: 3,308
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Like Sara and Melissa, I try to mark them recieved when I get them, but I'm not always home to get the books.  This may mean it takes a few days from when the book is scanned "delivered" and I don't physically have it until a few days later.  The problem is also compounded by the fact that my books don't always come with my regular mail.  My carrier walks, so when I have a lot of packages at once or there is a bad storm or sometimes for no reason I can discern, the carrier doesn't bring packages.  They still get scanned as delivered though.  I just don't get them until someone else with a truck drops them off a day, a few days or a week later.

Date Posted: 1/28/2012 11:03 AM ET
Member Since: 10/22/2009
Posts: 1,452
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I'll mark a book received as soon as I get it. I have my books delivered to my work, so if I'm out of the office for a couple days, it may sit on my desk a few days before I know it's there to mark received.

And remember there is most probably a few members who don't have daily access to a computer, so they have to wait to mark books received until they can get to a computer.
Date Posted: 1/28/2012 11:13 AM ET
Member Since: 8/16/2007
Posts: 15,226
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I mark them received as soon as I am am able to open the book to see what it is, make sure it is correct, and look at it to make sure it is postable. Most of the timme that is the day after it is delivered because the mail is delivered while I am at work and I usually come home late and don't get on the computer. Sometimes there are things going on that make that a day or two later. I won't log in a book until I have time to open the package.

Date Posted: 1/28/2012 1:08 PM ET
Member Since: 1/6/2008
Posts: 3,693
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I open them up, look at them and mark them right then.

Date Posted: 1/28/2012 10:07 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Yes Bertie, two weeks is too long for the book to not be logged in (IIRC PBS Help documents recommend 5 days, or maybe 7).  Have you pm'd the receiver?  A polite pm will often resolve the issue.  If they do not reply, you can forward the information to TPTB. 

Some members would say not to obsess or stress b/c you already have your credit.  But if the receiver does not log the book in, the system will eventually mark the book lost and their credit will be returned. Which is OK if the book really didn't arrive.  But totally not fair if they received the book and kept the credit...that increases the cost of PBS for everyone.  Especially harsh for members who do not use PBS dc, then they are out the book and the credit both.

Last Edited on: 1/28/12 10:07 PM ET - Total times edited: 1
Date Posted: 1/29/2012 9:03 AM ET
Member Since: 7/28/2006
Posts: 4,985
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I also mark them as soon as I have a chance to open the package and check they are postable.  But I too use a PO Box for my PBS mail, and often it will say "delievered" when they drop the pickup notice in my box.  I've  been sick a lot these past weeks and so haven't been going to the PO more than once a week, so some of those packages have sat there awhile.

Date Posted: 1/29/2012 11:53 PM ET
Member Since: 6/15/2006
Posts: 5,751
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I mark them the day that they arrive, but my post office will scan the delivery code when it get's to my local post office. That is sometimes one to two days before it actually makes it into my mailbox.

Date Posted: 1/30/2012 10:29 AM ET
Member Since: 5/29/2011
Posts: 634
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Thought you should read a different perspective on the topic .

I used to mark the book received the day I received it.  I stopped when the 2nd book, in a row, had stains inside the pages (looked like coffee to me splattered across the pages) that I missed by a quick glance through the book. 

I now wait until I can sit down and examine the book properly since the 2nd book turned into a 3rd book with stains--yes in a row.

Yes that means you will wait for your credit (if you didn't use PBS postage etc) but I want to make sure the book meets all conditions of PBS.   I check the book when I have time. How quickly do I examine the book? The day I receive the book?  Not always. Sometimes it is 4 or 5 days later before I have the time to examine the book.  I will mark it received before the go lost time frame but I am not going to rush and mark books received any longer. I have been burned too many times.

Sad but true; I added a RC stating the PBS guideline about stains just to make getting my credit back easier as well. 


Date Posted: 1/30/2012 10:41 AM ET
Member Since: 7/12/2010
Posts: 4,177
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I check the book and mark it the same day I receive it.

@zoeyeve-How does restating a PBS guideline in an RC make it easier to get you're credit back?  If that were the case we should all copy/paste all the guidelines in RCs.


Date Posted: 1/30/2012 1:22 PM ET
Member Since: 9/8/2010
Posts: 399
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I always mark mine received the actual day I receive it unless I'm out of town (which is rarely the case).  I know how it is to be out of credits and waiting on someone to mark my books received!!