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Topic: How do I report a bad transaction

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Subject: How do I report a bad transaction
Date Posted: 2/19/2012 11:54 AM ET
Member Since: 2/8/2012
Posts: 6
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I am hoping someone can point me in the right direction. I received a book and marked it in good condition when I received it because it appeared to be in good condition. I mean I didn't look at every single page when I received it LOL. Well, today which might be about a week later, I noticed there are about 7 pages in the back that were torn out. It skips from page 412 to 420 and you can see where it was torn out. There are supposed to be recipes in the back and they have been torn out. These are not perforated and are part of the book and are not supposed to be ripped out. So, how would I address this situation after I already marked that the book was in good condition when I received it? Thanks for any help!

Date Posted: 2/19/2012 11:57 AM ET
Member Since: 2/8/2012
Posts: 6
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As I am looking throught this book again there are even more pages torn out. pages 367-375 are also missing, so yeah this is not acceptable.

Last Edited on: 2/19/12 11:57 AM ET - Total times edited: 1
Date Posted: 2/19/2012 12:14 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Unfortunately, once you mark the book received you can not go back and change it.

You could try PMing the sender and explaining what you found. They may give you back your credit, but they're not obligated to at this point.

Realize, if you missed the damage, then the sender could have missed it just as easily. They may not have even read the book and just gave it a quick once-over before they mailed it to you.

Date Posted: 2/19/2012 12:20 PM ET
Member Since: 3/4/2007
Posts: 4,577
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Since  you have already marked it received, there's really nothing you can do officially.  It's up to you, as the receiver, to check books carefully before marking them, so if you find something after the fact, you're pretty much out of luck.  It stinks, but it happens sometimes.  I just read a book that I'd marked in good condition, only to find while reading it that several pages had water damage in the middle of the pages where someone had put a damp glass (I'm guessing, based on experience).  With that many pages ripped out, you could PM the sender and mention what you found with a gentle reminder for them to check books carefully before posting; they may have gotten the book from a thrift store or something and not have read the book themselves. This member is not required to refund your credit since you marked it in good condition, but there are some that might.   Most members send out books in good faith, but sometimes a lemon slips through. Welcome to PBS and know that mistakes like this are the exception, not the rule.

Date Posted: 2/19/2012 12:25 PM ET
Member Since: 2/8/2012
Posts: 6
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Thank you both for the information. I guess this is a learning experience. I checked the outside portion but never thought to check through the entire book and I will definitely do that from now on.

Date Posted: 2/19/2012 3:09 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Welcome to PBS Janie.  We can offer wise advice because many of us have been in your situation. 

As a newer member I remember a time I didn't check incoming books very closely.  A few arrived in clear plastic, and b/c I could see throught it I left the plastic intact and marked the books received without a problem (the plastic will protect the book until I'm ready to read it, right?).  Only to find an occassional problem weeks or months later when I removed the protective plastic.  So I've learned to check incoming books carefully, and if I have any concerns I might even wait until the next day and take the book outside and check it again under natural sunlight.  Which sounds like I'm overly picky, which I'm not.  But some things (like liquid damage) can appear different or more clearly in natural light.

Edited for spelling - because some day I'll be a grown up and magically gain the ability to spell correctly!!

Last Edited on: 2/19/12 3:11 PM ET - Total times edited: 2