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Topic: How to report problem books?

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Subject: How to report problem books?
Date Posted: 4/25/2008 12:09 PM ET
Member Since: 4/12/2008
Posts: 6
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After a great run of receives, I got three books today with problems: two had highlighting/writing in them (not textbooks), and one was the right book but wrong ISBN.

When I go to mark them received but with a problem, what option should I choose? I'm guessing "Requestor Conditions Not Met" for the highlighting/writing, and "Wrong Book" for the wrong ISBN, but I wanted to make sure.

Oh, and will I get my credits back for these?

Thanks in advance!

Date Posted: 4/25/2008 12:36 PM ET
Member Since: 1/8/2007
Posts: 8,139
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For books that do not meet basic guidelines because of damage (water damage, writing, highlighting, etc.) Mark RWAP - Damaged by Sender.

For books that do not meet additional requests from your requestor conditions (non-smoking home, no dust jacket, etc.), mark RWAP - Does Not Meet Conditions

For the incorrect format or ISBN (ppb instead of HB, or wrong ISBN listing) mark RWAP - Wrong Book.

Hope this helps!

ETA: Send a polite message as to why you marked RWAP and politely request the credit back for it.

For the wrong ISBN if it's postable, I usually don't request a credit back if I can re-post it and get a credit back quickly, or if I'm wanting to read and re-post and format wasn't important. But that's your call. :)



Last Edited on: 4/25/08 12:37 PM ET - Total times edited: 1
Date Posted: 4/25/2008 1:25 PM ET
Member Since: 11/26/2006
Posts: 221
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You will get your credits back..ONLY if the member sends it back. It is not automatic. Some return your credits..some do not. Good luck.