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Topic: How do I respond to this?

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Subject: How do I respond to this?
Date Posted: 4/23/2009 3:48 PM ET
Member Since: 10/6/2005
Posts: 10,714
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I have 5 books by the same author that I decided to weed from my collection. They are all larger coffee-table style retailing for about $30. They all showed on the WL as having 1 wisher, and it turned out that all 5 were offered to the same person. I thought that was great because I would save on postage sending them all to the same address. Then the person they were offered to accepted them all and PM'd me, would I give her all 5 for 3 credits? I have no problem with people asking for a deal, but I turned her down because of the size and expense of these books. Sending 5 $30 books for 3 credits - sorry but just not going for that especially since they are quite large books and like-new as well.

So now she wants ME to cancel the entire order because I won't give her the deal! If she doesn't want them w/out the deal, she can cancel them, right? It's not like I've printed the mailing label, and since she was the only wisher, she won't lose her place in line either. She just won't be able to move them off of her reminder list and back onto her wish list until my copies have been requested. Her whole attitude just seems kind of petty to me and I'm not sure how to respond to it.

Date Posted: 4/23/2009 3:51 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I'm not 100% sure, but I'd say it's up to her to cancel since she's the one that doesn't want them because she can't have them as a deal.

Date Posted: 4/23/2009 3:52 PM ET
Member Since: 8/10/2005
Posts: 4,599
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I would not cancel...if she doesn't want the books let her cancel!! If she's the only wisher, as soon as someone else orders them from you, she can add them back to her wl...you do NOT have to any deal if you don't want to and should NOT be punished for refusing. A deal should work to the advantage of both people...this gives you nothing really as they are heavy books and cost more to send, even though there's several put together, it's not beneficial since you're giving up 2 credits to do that. Pah!

Cheryl



Last Edited on: 4/23/09 3:54 PM ET - Total times edited: 1
Date Posted: 4/23/2009 4:54 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 7:57 PM ET - Total times edited: 2
Date Posted: 4/23/2009 5:02 PM ET
Member Since: 12/28/2006
Posts: 14,177
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You are willing to complete the transaction(s) per PBS guidelines, she is not.  Therefore, I would say canceling should be her responsibility.

Date Posted: 4/23/2009 5:12 PM ET
Member Since: 2/26/2009
Posts: 35,925
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As a relatively new member, I would think she should cancel.  If she wanted a deal, she should have pm'd you first and asked before she ordered them.   That is what I have done.   I have asked for deals and some have said yes and others have said no thank you, and I am fine with that.  What bothers me more is when I have asked for a deal and they don't bother to respond at all.  And if I want a deal, I do not order any books till I hear one way or the other.

Date Posted: 4/23/2009 5:26 PM ET
Member Since: 8/10/2005
Posts: 4,599
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The problem is, Adrienne, with a wishlist book you have to accept the order first in order to PM, because you don't know who is posting the book til then. Deals on wishlist books are especially tricky for just this reason. If Bren were willing to accept the deal, fine. But as she is not (and there is really no reason for her to do so) then it is the responsibility of the person who accepted but now decides they don't want the books to cancel.

I'd say that person must not want those books very badly if she isn't willing to pay a credit for each of them. If she doesn't cancel the order, if I were Bren, I would let her know that I would be contacting the PBS management and alerting them to the situation.

Cheryl

Date Posted: 4/23/2009 5:34 PM ET
Member Since: 10/6/2005
Posts: 10,714
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Well she cancelled all but one of them and PM'd me to know she still wanted that one book. Whatever. I think I'll be sending it with DC 'cause I have to say I'm not too sure this person is going to be honest about the transaction...

Date Posted: 4/23/2009 5:38 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I would do a deal if a requester only had one WL'd and wanted a deal to get more from me.  In this situation - all the books were WL'd by the requester and really it's (a deal) not something I would do since the entire order came through the WL system.  The books are expensive and probably heavy so postage will cost more.  Generally, I don't consider the original expense of a book if I list it - but to have all of them at once does tend to make me take pause.  So asking for a deal on top of that isn't helping the situation.  The requester should cancel the order - or she can keep going through the loop until she gets tired of it.  I'd contact TPTB if they don't respond or cancel as suggested above.

Ruth

Date Posted: 4/23/2009 5:59 PM ET
Member Since: 10/6/2005
Posts: 10,714
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Well the thing is if she had had all 5 books offered to her by 5 different people, I would have to suppose she would have been willing to pay credits for each book. So she must not want the books very badly if she isn't willing to pay all 5 credits just because the books ARE all coming from the same person.

Considering what they cost new, I would have expected someone to be thrilled to get 5 of them posted to them. Less than $4 each is a far cry from around $30 each!!!

Date Posted: 4/23/2009 6:00 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Bren, that's what I would do too....go ahead and send it but use PBS DC.

Cheryl

Date Posted: 4/23/2009 7:02 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think she noticed they were all coming from the same person and so she asked for a deal. When you declined the deal then she probably asked you to cancel them in hopes that you would change your mind.  My guess is they will go quickly.  I find anytime I post the only copy of a book it goes quickly even if it wasn't WL.

Date Posted: 4/23/2009 8:43 PM ET
Member Since: 5/3/2006
Posts: 6,436
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I think she has one heck of a nerve.  You should not expect to get a deal on wishlist books. 

Date Posted: 4/23/2009 11:12 PM ET
Member Since: 8/9/2007
Posts: 4,058
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I never offer deals on WL books and I do plenty of deals.  I think she's just being pushy, so nyaaah on her anyway:P  Definitely send it with PBS postage - not just the DC, so you'll get that credit as soon as you mark it mailed & you don't have to worry about it.  I can't even begin to imagine the nerve it must take to expect a 5 for 3 deal on hardcover WL books.  Sheesh.

Date Posted: 4/24/2009 8:21 AM ET
Member Since: 5/16/2008
Posts: 2,154
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I would have said to be very careful, but it looks like the situation is under control. I once knew someone who didn't get what she wanted out of a deal and so she never checked in the books (let them go lost so she got her credits back). Horrible, huh? Not at ALL fair to the sender, who sent perfectly good books and paid perfectly good postage. For some reason, reading your OP, it made me think that this person might do the same (in her voice: "Well, FIIIINE! She isn't gonna give me a deal? Well, I'm getting these books any way I can then! Oooopsie! They're here! Guess I just won't log them in.") In that case, I'd use confirmation, but the thing is, even if you use regular PO confirmation, I don't think it assures you your credits. You only get them if you use PBS DC (which I don't). Sounds like you're sending her the one book for one credit- gee, just like the way PBS says it should be!

Date Posted: 4/24/2009 10:25 AM ET
Member Since: 8/16/2007
Posts: 15,187
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I usually don't give deal on WLed books either, but unless I really needed all 5 credits, I would have weighed the books before saying no. If those are heavy books you could end up spending way more to send them out one at a time instead of just giving a deal and sending them to 1 address. If each book weighs 1.5 pounds, you spend 2.58 per book (without any DC or anything), totalling $12.90 in postage costs for 5 credits, send them all together you would spend $4.68 for the 3 credits. Those extra 2 credits costs you $8.22 more to get by sending them all separate.

I rarely consider retail cost of books in giving deal since I couldn't sell them for that and what I paid is a sunk cost.

Date Posted: 4/24/2009 10:45 AM ET
Member Since: 1/28/2007
Posts: 765
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Maybe you should counter offer.  Four credits and a freebee?  :)

Date Posted: 4/24/2009 11:10 AM ET
Member Since: 4/23/2007
Posts: 9,497
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Bren if you do send them use PBS postage to be sure you get all your credits right away. It may be a little more expensive, but in this case worth it.

Also make sure you PM her one more time to confirm the order before it times out. That is a ding on your account, if you let the request time out, and you need to have this clearly and fully documented to protect yourself.



Last Edited on: 4/24/09 11:11 AM ET - Total times edited: 1
Date Posted: 4/24/2009 2:33 PM ET
Member Since: 2/18/2009
Posts: 158
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Why do people assume deals are a given?  Still, a $30 book for one credit is an absolute steal!  C'mon!