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Human Relations Development: A Manual for Health Sciences
Human Relations Development A Manual for Health Sciences Author:George Michael Gazda, Richard P. Walters, William C. Childers Table of Contents: — 1. The need for facilitative human relations in the delivery of health care — 2. The model for human relations training — 3. Human relations training in a group setting — 4. Helpee statement types — 5. Communication styles and their effect on the helpee — 6. Perceiving helpee feelings — 7. Perceiving empathy — 8. Communicating empat... more »hy
9. Perceiving and communicating respect
10. Perceiving and communicating warmth
11. Facilitative communication
12. Rating facilitative communication
13. The transition dimensions
14. Action dimensions
15. Global application of the core dimensions
16. Problem solving
17. Responding with information
18. Responding with action
19. Responding to inappropriate communication
20. Other communication situations
21. Epilogue: the happiness and hazards of helping