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IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition
IT Service Management A Guide for ITIL Foundation Exam Candidates Second Edition
Author: John Sansbury, Richard Griffiths, Aidan Lawes
ITILŪ and IT service management have been practised successfully around the world for more than 20 years. ITILŪ is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of ...  more »
ISBN-13: 9781906124939
ISBN-10: 1906124930
Publication Date: 5/8/2012
Pages: 240
Edition: 2
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Publisher: British Informatics Society Ltd
Book Type: Paperback
Members Wishing: 0
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