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Here is some of the information on a book I requested.
Request Date: 12/14/2010 7:36 PM ET
The book went lost on the 15th. I'm not sure why cause when it was on the en route page it said the date to go lost was on 1/16/11. But anyways, since there has been a couple snow storms hit in a couple states, I decided to wait 1 more week to get a new copy. I needed to have this book read by 1/23/11 for a book club and the book is 290 pages long. I didn't want to wait anymore so this morning I went and just bought me a copy at the store thinking that the book I requested was actually really lost in the mail.
I got home and checked the mail and the book arrived today. The problem with this book is that in my RC I asked for books to be sent with extra layers of clothing due to weather conditions. The book arrived with no extra layer of protection and is currently wet from the snow. Another problem is that as you can see above, the sender marked the book mailed on 12/20/10 and did not use PBS tracking or postage. There's a post mark on there stating that the book was actually mailed on 1/18/11 which was just this past Tuesday.
She also wrote me a note explaining that she marked it mailed and was on her way to the post office to send the book to me but her husband went into a stroke and she rushed him to the hospital so was unable to send the book until 1/18/11 which is just about 1 month after she mailed it.
I tried looking up in the help section on what to do in this case but can't find anything on it. I'm not sure if I was typing in the correct wording when searching. I also remember running across a topic once that if I got the book from somewhere else I don't have to mark the book receive?
What do I do in this case that I already have the book and the book was mailed a month late and it got wet cause sender didn't follow my RC?
Last Edited on: 1/21/11 1:08 PM ET - Total times edited: 1