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Topic: Ignoring RC =RWAP = angry sender...lol

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Subject: Ignoring RC =RWAP = angry sender...lol
Date Posted: 1/25/2012 2:22 PM ET
Member Since: 6/13/2009
Posts: 503
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I have a very simple RC in place ....no writing of any sort (pet peeve of mine..lol) and no cigarette smoke. I understand I might miss out on some great books for these two reason...but I am ok and happy with that. Eventually another copy will come around that suits me just fine and in the meantime I have lots of other books to read off my list. I never expect a new condition book (though find many are just that!!) , if I did I never would have join this site but just bought new myself. However, I love sharing my books with other folks and vise versa! I used to have stacks and stacks of perfectly fine books I had read but nothing to do with them...and no way would I just throw them away. So this site is sort of bok heaven for me! Anyhow to get to the point... I received a book recently that had writing in the front cover despite my in place RC. So I marked it as rwap with a brief clear explanation and requested my credit back with set period of time. The sender neither replied nor returned the credit. Yesterday, I went ahead and finished the process by marking the tranaction unresolved and stated my reasons of no communication from sender and receiving a book that didn't meet my RC. About an hour ago, I got a message from the send rAND the return of my credit . Had to share the message here because it is so obvious the sender knew the book wasn't going to meet my RC but decided it was fine to send anyway......doesn't anyone just say "hey I am so sorry I screwed up" !?!?!?!?!? Pasting her reply into it's own box as I can't make a new paragraph on my iPad. And for the record, yes the book was in nice condition aside from the unwanted writing inside the cover. It will make someone else very happy!
Date Posted: 1/25/2012 2:22 PM ET
Member Since: 6/13/2009
Posts: 503
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This was the senders reply to the unresolved mark..........I hope you didn't request this refund to get a free book. To my mind it was in wonderful condition given that it is 43 years old. I bought it as a gift for my blind sweetheart. He has scanned it so he can read it in braille. You shouldn't expect perfection from older books on Paperback swap. A little writing that isn't scribbling and doesn't mar the text isn't a serious defect. Please don't be so harsh with people with whom you shop from now on. If you want a perfect book, the best way to get it is by buying it new.
Date Posted: 1/25/2012 2:25 PM ET
Member Since: 6/13/2009
Posts: 503
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And in all fairness so you can see the HARSHNESS the sender was referring too (lol) ....this was my message 12:16 PM ET I feel I have no choice but to mark this problem as unresolved. The sender not only did not respect my RC but also has not felt the need to respond to my message in regards to this matter. At this time, I will go ahead and mark the problems unresolved and move on to get a different copy of this book. Have a great day!

Last Edited on: 1/25/12 2:25 PM ET - Total times edited: 1
Date Posted: 1/25/2012 3:15 PM ET
Member Since: 1/6/2008
Posts: 3,690
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Last Edited on: 2/3/15 1:51 PM ET - Total times edited: 1
Date Posted: 1/25/2012 3:36 PM ET
Member Since: 6/13/2009
Posts: 503
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I have also had very wonderful experience with my trades here and made some amazing friends. In three years, most of my interactions have been pleasant. The rude ones I find amusing and find it easy to move on knowing those types of members wont last long here! Thaks for your thoughts!
Date Posted: 1/25/2012 3:59 PM ET
Member Since: 10/13/2007
Posts: 36,445
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To HER mind it was in great condition, seems like she did not even bother to read your RC or maybe even paperbackswaps posting rules. 

And not having writing in a book, does not mean it could not have tiny tears or wrinkled cover or edge of the page yellowed with age.  
Sounds likes she just wanted to get her credit and not bother with reading an RC, then when called on it, she tries to blame you.

mistie -
Date Posted: 1/25/2012 4:55 PM ET
Member Since: 9/27/2007
Posts: 2,022
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doesn't anyone just say "hey I am so sorry I screwed up" !?!?!?!?!?

In my experience - yes, they do (thought maybe not in the exact words). I have only had to RWAP a very few times, but, in every case the response was apologetic & gracious.

Date Posted: 1/25/2012 6:52 PM ET
Member Since: 5/15/2005
Posts: 1,328
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It does sound like she either misunderstood or ignored your RC but you got your credit back and still marked it unresolved? I'm not sure I could do that no matter what the response.

Date Posted: 1/25/2012 7:07 PM ET
Member Since: 5/25/2010
Posts: 262
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She marked it unresolved and THEN the credit was returned to her.

Date Posted: 1/25/2012 8:08 PM ET
Member Since: 6/13/2009
Posts: 503
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As Elizabeth stated......I got my credit back a day AFTER I marked it unresolved. There was no response at all from the time I rwap' d the book to the time I marked it unresolved.
Date Posted: 1/25/2012 8:45 PM ET
Member Since: 8/16/2007
Posts: 15,201
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In the future, you should do the follow up step of marking it non-responsive first after allowing a week for a response. That will prompt the sender that they HAVE to respond to you. Some people get busy and forget and you marking it as unresolved may have been what reminded her and she just wigged out a little because now it is permanently unresolved. Sorry she felt the need to blast at you, better to just let it go and move on.

Date Posted: 1/25/2012 9:07 PM ET
Member Since: 5/15/2005
Posts: 1,328
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I got my credit back a day AFTER I marked it unresolved.  

Sorry, my mistake!

Date Posted: 1/25/2012 9:20 PM ET
Member Since: 8/26/2006
Posts: 9,339
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I agree with Melanie that the follow-up that the "sender did not respond" is a good first step.

Also, when I'm working with members who had their RC ignored, a first step is to click on the  "request details" (near the PM button in the transactions archive) to be sure the requestor condition was actually attached to the order.  Every once in a while, it was turned off, and so the sender didn't see an RC.  If it was on, though, it will show up there for both the sender and the requestor.

Sounds like this one worked out -- and that she'll pay more attention to a requestor condition in the future.

Date Posted: 1/26/2012 2:09 AM ET
Member Since: 12/28/2006
Posts: 14,177
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I've also received a couple nice "oopsie, don't know how I missed that but I will check closer in the future" responses to RWAPs.

Date Posted: 1/26/2012 12:35 PM ET
Member Since: 8/1/2007
Posts: 5,034
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RWAP aside... how was blind person scanning the book to be able to read it in braille?  I was very puzzled by the response.

Date Posted: 1/26/2012 1:36 PM ET
Member Since: 10/13/2007
Posts: 36,445
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Lita- there are machines that will scan book text and then translate it into braile by printing that page out.  Not sure exactly how the machine works but I know it is meant to be designed so blind people can use it.

Subject: I think PB book conditions do allow for some writing on the inside cover
Date Posted: 1/26/2012 5:22 PM ET
Member Since: 4/4/2009
Posts: 74
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but not for writing on any of the book text pages. I seem to remember reading that, because I also cannot stand writing on text pages.

( PBS allows writing or underlining in a textbook, but ONLY if sender has permission from requestor first)

Date Posted: 1/27/2012 1:24 AM ET
Member Since: 8/16/2007
Posts: 15,201
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foggylady99, that's why Tammie had the RC, because she wanted no writing at all, not even on the cover. It wasn't an issue of not following PBS's rules, it was an issue of not following Tammie's RC saying she wanted no writing of any sort on the book. The book would have been fine without the RC, but the member just ignored the RCs too and that was the no-no.

Date Posted: 1/27/2012 9:06 AM ET
Member Since: 8/1/2007
Posts: 5,034
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Thanks Zengab, that makes sense now

Date Posted: 1/27/2012 11:07 AM ET
Member Since: 6/13/2009
Posts: 503
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Thanks for helping with the clarifications!!!!
Lisa N. (LDN) - ,
Date Posted: 1/27/2012 11:40 AM ET
Member Since: 6/19/2007
Posts: 11,189
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now it is permanently unresolved

I haven't had many RWAP and none that weren't resolved successfully very quickly.  Is it really true that there is no way to go back into the record and change it to show that it has now been resolved?  Seems to me like there should be.

Date Posted: 1/27/2012 1:47 PM ET
Member Since: 8/26/2006
Posts: 9,339
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Is it really true that there is no way to go back into the record and change it to show that it has now been resolved?

Yes, that's true.  The follow-up indicating that the sender has not responded is the only one that allows us to submit a second follow-up.   It's a "when all else has failed" option.

 

If you send a PM from your transactions archive, though, or continuing a PM thread that was begun when the book was first marked "received", it will be permanently attached to the transaction.  So you could send a PM after receiving a credit acknowledging that you received it.  It doesn't change the "unresolved" status, but it does add to the record.



Last Edited on: 1/27/12 1:51 PM ET - Total times edited: 1
Lisa N. (LDN) - ,
Date Posted: 1/27/2012 3:54 PM ET
Member Since: 6/19/2007
Posts: 11,189
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Thanks Patty.  Like I said, I have not any had RWAP that weren't quickly and satisfactorily resolved, but knowing this will help me be slower to "jump the gun" and mark something unresolved.