To HER mind it was in great condition, seems like she did not even bother to read your RC or maybe even paperbackswaps posting rules. 

And not having writing in a book, does not mean it could not have tiny tears or wrinkled cover or edge of the page yellowed with age.  
Sounds likes she just wanted to get her credit and not bother with reading an RC, then when called on it, she tries to blame you.

doesn't anyone just say "hey I am so sorry I screwed up" !?!?!?!?!?

In my experience - yes, they do (thought maybe not in the exact words). I have only had to RWAP a very few times, but, in every case the response was apologetic & gracious.

It does sound like she either misunderstood or ignored your RC but you got your credit back and still marked it unresolved? I'm not sure I could do that no matter what the response.

She marked it unresolved and THEN the credit was returned to her.

In the future, you should do the follow up step of marking it non-responsive first after allowing a week for a response. That will prompt the sender that they HAVE to respond to you. Some people get busy and forget and you marking it as unresolved may have been what reminded her and she just wigged out a little because now it is permanently unresolved. Sorry she felt the need to blast at you, better to just let it go and move on.

I got my credit back a day AFTER I marked it unresolved.  

Sorry, my mistake!

I agree with Melanie that the follow-up that the "sender did not respond" is a good first step.

Also, when I'm working with members who had their RC ignored, a first step is to click on the  "request details" (near the PM button in the transactions archive) to be sure the requestor condition was actually attached to the order.  Every once in a while, it was turned off, and so the sender didn't see an RC.  If it was on, though, it will show up there for both the sender and the requestor.

Sounds like this one worked out -- and that she'll pay more attention to a requestor condition in the future.

I've also received a couple nice "oopsie, don't know how I missed that but I will check closer in the future" responses to RWAPs.

RWAP aside... how was blind person scanning the book to be able to read it in braille?  I was very puzzled by the response.

Lita- there are machines that will scan book text and then translate it into braile by printing that page out.  Not sure exactly how the machine works but I know it is meant to be designed so blind people can use it.

but not for writing on any of the book text pages. I seem to remember reading that, because I also cannot stand writing on text pages.

( PBS allows writing or underlining in a textbook, but ONLY if sender has permission from requestor first)

foggylady99, that's why Tammie had the RC, because she wanted no writing at all, not even on the cover. It wasn't an issue of not following PBS's rules, it was an issue of not following Tammie's RC saying she wanted no writing of any sort on the book. The book would have been fine without the RC, but the member just ignored the RCs too and that was the no-no.

Thanks Zengab, that makes sense now

now it is permanently unresolved

I haven't had many RWAP and none that weren't resolved successfully very quickly.  Is it really true that there is no way to go back into the record and change it to show that it has now been resolved?  Seems to me like there should be.

Is it really true that there is no way to go back into the record and change it to show that it has now been resolved?

Yes, that's true.  The follow-up indicating that the sender has not responded is the only one that allows us to submit a second follow-up.   It's a "when all else has failed" option.

If you send a PM from your transactions archive, though, or continuing a PM thread that was begun when the book was first marked "received", it will be permanently attached to the transaction.  So you could send a PM after receiving a credit acknowledging that you received it.  It doesn't change the "unresolved" status, but it does add to the record.

Thanks Patty.  Like I said, I have not any had RWAP that weren't quickly and satisfactorily resolved, but knowing this will help me be slower to "jump the gun" and mark something unresolved.