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Improving Service Quality: Achieving High Performance in the Public and Private Sectors
Improving Service Quality Achieving High Performance in the Public and Private Sectors
Author: Michael E. Milakovich
Organizations are struggling to improve customer-focused quality in today's highly competitive domestic and global markets. Better design, implementation, and daily management of quality improvement strategies is essential for survival. Quality improvement principles, when thoughtfully applied and appropriately modified to meet all types of cust...  more »
ISBN-13: 9781884015458
ISBN-10: 188401545X
Publication Date: 3/1/1995
Pages: 280
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Publisher: CRC Press
Book Type: Hardcover
Members Wishing: 0
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