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I haven't had many RWAPs but today I received a book, not a text book, with writing and underlining in it. I marked it as a problem, but the drop down menu didn't give me much of choice. The closest I could get was 'damaged by sender' and I don't know if that's the actual case. It could be a book the sender bought at a USB or FOL sale and never read. I would have preferred the option of 'does not meet PBS requirements', but that isn't one of the choices. And without marking one of the choices on the drop down menu the blank for actually describing the problem does not appear. How to handle this in future? |
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Damaged by sender is correct. Even if they didn't physically damage the book, they sent it damaged. Consider it Accessory to RWAP
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Agree with Jonnie. Anything that was in unpostable condition when it left the sender's hands = damaged by sender. It's true that they may not have read the book but really, why wouldn't a person take the 2 1/2 seconds necessary to flip the pages before sending it out? 98% of the books I post here came from Goodwill or were given to me by my family. I have never read them. I still check them over because I am responsible for what I post here. Last Edited on: 2/12/13 6:24 PM ET - Total times edited: 1 |
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If you go to the Help Center, they further explain the categories. Damaged by Sender
And the results. (Different problems now have different results.)
Last Edited on: 2/12/13 6:26 PM ET - Total times edited: 1 |
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Just a FYI. Any book can be a text book. They do have to get your permission to send a book with underlining, highlighting or writing. |
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Yes. The line between "textbook" and not was so fuzzy that PBS declared that all books were covered by the textbook rule.
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I got burned recently with a WL book that I suspect was used as a textbook-- the book came with the cover laminated. But I didn't see til I started reading it that the first short story (and only that one) had a lot of pencil underlinings in it and one short phrase was lightly highlighted in yellow-- I checked it when it arrived but in poor lighting I missed the pencil marks and the single highlight. The sender did not ask me before sending if I was OK with this condition, |
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Thank you for your comments. My RWAP comment went to the sender yesterday, but the PM remains unread. How long must I wait for the sender's reply before taking contact with PBS in order to get my credit returned? |
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I wait one week. Many people do not check their accounts daily, but 7 days is a sufficient time to wait for a response. |
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The Help Center document on Problem swap follow up is below. After you mark the follow up in a week, you should wait a few more days before using the Contact Us link to send in Feedback in order to give the site time to talk to the member. Follow-up on Problem swapsadded 3/13/2008 If you as the requestor marked a book received with a problem, you can now provide follow-up on the situation from your Transaction Archive.
Before submitting follow-up on a problem swap:
To give follow-up on a Problem Swap:
What the options mean
What happens when you submit follow-up
Note that once follow-up is submitted, it can't be changed. The only follow-up option which allows further follow-up to be submitted is "Sender did not respond to PM". Last Edited on: 2/15/13 10:21 AM ET - Total times edited: 1 |
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Thanks for the information. |
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