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Topic: Incomplete label

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Subject: Incomplete label
Date Posted: 4/10/2012 2:58 PM ET
Member Since: 2/10/2009
Posts: 2
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I've printed dozens of labels to send out books. The top half of the label is always the mailing label itself; at the bottom are an item to include in the book so that the recipient can easily make sure the sender gets credit, and an item for the sender to k eep as a record. Today, with three labels, the bottom part is missing. Only the mailing label itself prints. Is this new and intended? Is there something wrong with the downloaded PDF? Any info would be appreciated.


By the way -- I asked this question four hours ago of one of the online helpers and got no response at all. I need to send these books out!

Date Posted: 4/10/2012 3:29 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I just printed one and it came out fine. 

Date Posted: 4/10/2012 3:33 PM ET
Member Since: 10/23/2005
Posts: 7,719
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Edited because I gave a completely wrong answer! Sorry and thanks Mary!

Last Edited on: 4/10/12 6:43 PM ET - Total times edited: 1
Date Posted: 4/10/2012 5:38 PM ET
Member Since: 6/29/2007
Posts: 17,483
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Cheryl C.

If the entire label is showing in Adobe, but not printing out, try re-installing Adobe.  If that doesn't work, you can always use the "Print Back-up Label" option.

Date Posted: 4/10/2012 7:21 PM ET
Member Since: 8/16/2007
Posts: 15,226
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What Mary S (kilchurn) said.

And as long as the mailing label itself prints, you should be fine mailing it. Some people throw away the packing slip instead of including it so if need be you can mail them without that part.

FYI - Live Help is just other members who are online. Unfortunately if you are typing when we log off, no one is the wiser and your message goes into our PM box to be found the next time we log back on - it doesn't go to another LH person. So please give the member time enough to answer 15-20 minutes in case they are answering a lot people, but if you don't hear back in that time contact another person to get assistance because that other member may be have logged out without knowing you were messaging them.

Subject: Thanks
Date Posted: 4/11/2012 7:58 AM ET
Member Since: 2/10/2009
Posts: 2
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Thank you to one and all for the helpful suggestions!