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Incredible Customer Service: The Final Test
Incredible Customer Service The Final Test
Author: David Freemantle
It doesn't matter how good a company's products or prices are-these days, a company must also offer incredible customer service. Freemantle provides managers with steps to implement a top-flight customer service program that includes workshops, goal-setting, audit trails, weekly reviews, brainstorming, rewards, and incentives. Emphasizing global...  more »
ISBN-13: 9780077077532
ISBN-10: 0077077539
Publication Date: 12/1992
Pages: 203
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Publisher: McGraw-Hill Companies
Book Type: Hardcover
Members Wishing: 0
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