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Interpersonal Skills for Hospitality Management
Interpersonal Skills for Hospitality Management Author:M. Clark, Routledge Chapman Hall This is a comprehensive text on the communication and interpersonal skills required of existing and future managers within the tourism and hospitality industry. The industry is increasingly emphasising the importance of such skills, and this text provides a resource around which lecturers can develop relevant courses. The text is vocationally or... more »iented while also dealing with more theoretical aspects. It adopts a structured, self-learning approach based on case studies, exercises, keynotes and activities.« less