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Topic: I am so irritated! UPDATE

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Subject: I am so irritated! UPDATE
Date Posted: 7/24/2008 1:47 PM ET
Member Since: 6/19/2008
Posts: 1,976
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I couldn't wait to read Innocent Traitor so I went to Target and paid almost $12 for a trade size paperback last week, think I could post it when I was done. Well, already the cover is separating from the spine.  It's still small, about 3/4 inch, but it makes it unpostable by PBS guidlines.  I live alone and no one has touched this book but me.  I sent Random House an email.  It's still readable, just not tradeable.  I am really ticked.



Last Edited on: 7/24/08 7:07 PM ET - Total times edited: 2
Date Posted: 7/24/2008 2:26 PM ET
Member Since: 4/25/2007
Posts: 849
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I would take it back to Target.

Date Posted: 7/24/2008 3:07 PM ET
Member Since: 1/12/2008
Posts: 1,356
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me, too...

Date Posted: 7/24/2008 5:33 PM ET
Member Since: 10/29/2005
Posts: 3,823
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Me, three...

Date Posted: 7/24/2008 7:07 PM ET
Member Since: 6/19/2008
Posts: 1,976
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Well, Random House replied to my email and they sending me a new book.  So now I am happy.  I'll get to keep my book and trade it too.

Date Posted: 7/24/2008 8:27 PM ET
Member Since: 12/10/2005
Posts: 2,851
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Good for you, Donna! It pays to assert consumer rights.

Date Posted: 7/26/2008 4:14 PM ET
Member Since: 6/8/2008
Posts: 206
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Just adding my two cents - I worked for a small publisher, and if ANYONE called our offices and said there was a problem with one of our books, I would immediately send them a new copy.  Duplicate pages, missing pages, too much glue, not enough glue, paper cut too thin on the inside/outside - you name it.  It was no sweat for me to make a reader happy! 

Glad Random House was able to reply to your problem.

Date Posted: 7/26/2008 4:22 PM ET
Member Since: 12/10/2005
Posts: 2,851
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Good to hear, Cele. I wish more businesses had your attitude.

Date Posted: 7/26/2008 8:11 PM ET
Member Since: 7/30/2005
Posts: 1,080
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I would take the book back also.

Date Posted: 7/28/2008 4:52 PM ET
Member Since: 4/16/2008
Posts: 576
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That's really awesome that they sent you a new book!