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Topic: Issues receiving PBS emails?

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Subject: Issues receiving PBS emails?
Date Posted: 5/14/2017 10:25 PM ET
Member Since: 1/21/2006
Posts: 125
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Is anyone else having trouble getting notification e-mails from PBS?  My account has been quiet for the past month - or so I thought.   I was shocked when I logged in this weekend to learn I had missed several requests and my account had been put on vacation.  I checked my inbox and spam folders to see if I'd gotten any e-mails from PBS in April - and nothing.  I tried changing my account to a different e-mail, but I still haven't gotten any notifications. 

 

Has this happened to anyone else?

Date Posted: 5/15/2017 9:24 AM ET
Member Since: 5/3/2010
Posts: 586
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I have been getting emails from PBS so no issue here. My question to you would be, why would you not check your account at PBS?   I don't rely on emails from PBS  for notification of  ordered or offered books because several people have had issues with emails, but I also enjoy reading other peoples questions and comments so I check in several times a day.

Date Posted: 5/15/2017 9:58 AM ET
Member Since: 1/7/2007
Posts: 948
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Last month and the month before I was having issues with getting PBS notifications as well - some were a day late and others were several days late and some just never made made it to my inbox - but to be honest I was having issues with other websaites I subscribed to where their daily input to my mailox were late as well - finially figured that my ISP (Road Runner) was having issues - strange part was that there was no rhyme or reason as to which ones came in on a daily basis w/o problems and which ones were delayed.

My Comic subscription and Bank Statements were always on time - my PBS notifications and Anime subscription as well as a NASA daily heads-up were always late - I checked my settings at PBS and my ISP in the off chance that 'factory defaults' had been reset, but everything allways checked as being right. At some point everything got bach to 'normal' - I just chalked it up to Internet Flu.



Last Edited on: 5/15/17 10:00 AM ET - Total times edited: 4
Date Posted: 5/15/2017 1:28 PM ET
Member Since: 1/6/2008
Posts: 3,690
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Last Edited on: 8/16/17 2:59 PM ET - Total times edited: 1
Date Posted: 5/16/2017 4:59 AM ET
Member Since: 8/26/2006
Posts: 9,339
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This happens regularly with some email providers -- they either stick email in the spam folder, or just don't deliver them at all. I know that members with Comcast email addresses have experienced this frequently the past few months, but there've been problems with a few other email providers, too.

 

This is from the Help Center:

If you think you are not getting your PaperBackSwap emails...

If you have changed your email address in your Account Settings recently, did you mistype it?

  • Check by logging into your account and going to Account >> Settings.  The email address the account uses is at the top of the Settings page.  You can edit it there if necessary, and click Update to apply the change.
  • Make sure that the address is correct  - including no extra spaces at the beginning or in the middle of the email.

Sometimes an email provider will block (= not deliver) some or all of our emails.  This is a misguided attempt to block spam.

  • Please note that not ALL PBS emails will be affected - usually the provider will start by blocking one or two "types" of system emails (request notification emails and Wish LIst offer notification emails are the most common). 
  • So, you may be getting some but not all of your PBS emails.

A reliable email connection with PBS is crucial to managing your account.

  • Email mishandling is most common with yahoo and hotmail, but it can happen with any email provider.
  • This problem is sometimes caused by members who mark PBS emails as "spam" as a way to delete them from their email inboxes
    • When one (for example) Yahoo user does this, it can affect ALL Yahoo users' reception of PBS emails
    • This is fairly common with AOL users, since the "Mark as spam" button is right next to the "Delete" button on their webmail interface
    • Always use the Delete button emails when you have read an email, and don't use the
      "mark as spam" button to remove the viewed email from the inbox.
  • After holding PBS emails for a while, sometimes the email provider's email server will dump a bunch of outdated PBS emails into user inboxes; usually they just won't be delivered at all.

This is what we recommend if you suspect you are not receiving all of your PBS emails:

  • First, check your Email settings to be sure you have not opted out of any optional emails, if those are the ones you are missing.  You can get to your Email settings from My Account >> Settings.

  • Then Check your Club Communications file to see what emails PBS has sent to you:
    • Click My Account in the toolbar at the top of the site
    • Click the "Club Communications" link in the yellow bar at the top of the My Account page.
    • Here you will see all messages sent from between PBS to your User Email address during the last 45 days.

  • If you find items in your Club Communications file that you never received in your email inbox (or that were delivered to you later than they were sent by PBS):
    • you may need to adjust your spam filters in your email account
    • you should check to be sure that "librarian@paperbackswap.com" and "noreply@paperbackswap.com" and "market@paperbackswap.com" are on your list of "safe" or "accepted" senders for your email account.
      • One way to do this is to add those email addresses to your email account address book.
    • Look at your list of "blocked" senders if your email account has one; if any of the system email addresses above appear there, remove them from the "blocked"  list.

If this does not work:

  • You should contact your email provider to find out why your PaperBackSwap emails aren't getting through.
  • You should consider choosing another email address to receive your PBS emails while the matter is getting sorted out. Gmail is a good option - gmail has a good track record of handling PBS emails.
  •  You should consider putting your Wishes on auto-request, so that you don't miss Wish List offers of books that you want.  You can read about how to do this in the Help doc What is the auto-request feature on the Wish List?.