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Judgment on the Front Line: How Smart Companies Win By Trusting Their People
Judgment on the Front Line How Smart Companies Win By Trusting Their People
Author: Chris DeRose, Noel M. Tichy
Front-line employees can be your greatest asset-here's how to tap their rich vein of insight and leadership. Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want an...  more »
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ISBN-13: 9781591843887
ISBN-10: 159184388X
Publication Date: 8/16/2012
Pages: 256
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Publisher: Portfolio Hardcover
Book Type: Hardcover
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