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Topic: Kind of irritated...

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Subject: Kind of irritated...
Date Posted: 12/18/2009 4:02 PM ET
Member Since: 9/12/2009
Posts: 2
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over a situation that I put myself in. A book was requested on December 5th. December 8th I responded that I will mail it out with in the 5 days PBS says. So my youngest gets sick (croupe and double ear infection). I don't get to the computer till December 11th and noticed that I forgot to send the book. So on that next day (Saturday) I run and do my errands. Run to the PO and mail the book priority since I was late in responding to her request, plus I didn't want to stand in line out the door to mail it. I did the 'post it yourself' machine. =o) So I mail it off and get home and we leave to have some family time in Nashville. Get home late and on Sunday realize that I forgot to mark the book mailed. I had to mark it by 11:59pm on Saturday.

I contact a helper on PBS and explain the situation but figured out I could find the reciever through my transaction archive. I message her and let her know that her book is on the way and please credit me for the book once she gets it. Priority would only take no more than 3 days to get to her. Its now the 18th. I haven't recieved a PM from her or anything. STILL No credit either. I was hoping to use the credit to get a book for my 5 year old for Christmas. How can some people be so mean even after I spent and extra $2.50 to send it Priority?! Anyone else had any problems like this?? Oh an dI did PM my helper in hopes they could do something but haven't heard anything. It is my fault for not marking it mailed.

Date Posted: 12/18/2009 4:09 PM ET
Member Since: 7/12/2009
Posts: 177
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Sorry about your kid being sick.  I hope everyone stays well over the holidays.

Maybe the requestor hasn't received the book yet.  This time of year, even priority mail can take longer.  Or she isn't home to mark it received.  A lot of people go on trips to visit family during the holidays.  

Date Posted: 12/18/2009 4:13 PM ET
Member Since: 11/28/2006
Posts: 2,087
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Or maybe she had the same type of issues you did and is with family now and not home to receive the book or mark it received.

Date Posted: 12/18/2009 4:14 PM ET
Member Since: 6/25/2007
Posts: 5,637
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When the transaction was cancelled, it may have rolled over to another member (if there were copies in the system). It is possible that the requester received your book and marked the active request (from a different member) received. He or she may not have realized that 2 copies were on the way to them, and when he or she received your book simply marked it receved the standard way, assuming it was the book that was on his or her active transactions tab. That's one possibility. The member may not realize you did not credit for sending the book.

Last Edited on: 12/18/09 4:16 PM ET - Total times edited: 2
Date Posted: 12/18/2009 4:20 PM ET
Member Since: 2/21/2009
Posts: 2,925
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She may not have received it, I received a priority package yesterday that was mailed on the 11th - a day before yours. Or like you, she may not be on the computer due to ill children,  family visits, or any number of other reasons - it just seems worse when you are waiting for the credit.. Also, I don't know where either of you are, but the beginning of the week had both planes and  vehicles snafued by the weather, and power outages as well in the NE.

Date Posted: 12/18/2009 4:31 PM ET
Member Since: 8/16/2007
Posts: 15,209
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She may have not received it, or she may have another copy ordered for her between the time the request with you was cancelled and when you let her know you were sending the book. If she is getting 2 copies of the book due to you not marking it mailed, then it is not fair to her to have to spend 2 credits to get a book she only requested once. Hopefully she did not get another one offered to her right away or she was able to cancel those orders, but you might be out the credit and postage if she wasn't able to do that.

Date Posted: 12/18/2009 4:51 PM ET
Member Since: 1/17/2009
Posts: 10,038
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In the future, Amber, if you are dealing with PBS and things are hectic.... consider marking the book mailed when you wrap it, especially if you are going to the PO the same day or the next day.

PBS allows you 48 hours after marking it mailed to actually mail it. You won't forget to come back later and mark it mailed, and potentially lose your credit.

Not to mention, PBS is much better equipped to handle a situation where a book is marked mailed but maybe you forget to actually mail it (the book goes lost and both sender/receiver are "whole" at the end of the transaction) rather than what occurred here, where you mailed it but forgot to mark it, which results in you being out money and possibly a credit, too AND the receiver possibly ending up with 2 copies of the book.

I do all my wrapping/mailing this way. I like it because I don't have to remember to come back and log in again to mark everything mailed.

Last Edited on: 12/18/09 4:52 PM ET - Total times edited: 1
Date Posted: 12/18/2009 5:18 PM ET
Member Since: 12/5/2009
Posts: 52
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 I would wait a little while longer to see how things play out before labeling this person "mean."  As stated, she could have been in a situation similar to yours, where she cannot get to a computer, or perhaps not to the post office if she has a PO Box, or has packages held there for her.  She simply may not have received the package yet.  It may have been lost in the mail, arriving late due to the rush of the season/weather, or there may have been a problem with postage, as sometimes happens with the DIY machines.

On another side, she simply may not HAVE another credit to give to you right now.  As already stated, one case could be that she was in line for the book from another sender, and didn't realize that she actually had two being mailed to her...or she could have thought the book a lost cause, and spent her last credit elsewhere.

While not necessarily in the spirit of the holiday or in good faith, she isn't required to give you a credit back for your failure to "comply."  Its a crappy situation all around, and definitely frustrating for you.  At the least, this may be a lesson you can apply to future transactions, and if you find yourself on the receiving end of a similar transaction, can empathize with the sender.

Anyway, its probably too late to arrive in time for Christmas, but you now have an extra credit to pick out something for your five year old.  :)

Date Posted: 12/18/2009 5:33 PM ET
Member Since: 9/12/2009
Posts: 2
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Ahh Theresa, God Bless you. You did not have to do that. Wasn't my intent to get any credit from responders. But Thank you so much. One day this good deed will be returned.

I contacted the reciever and no reponds. But I did PM her that Sunday early morning to let her know so I doubt with in that time frame that she had ordered a second book since on her side it stated that I printed out the mailing label.

But I will give her the benifit of the doubt and think that she hasn't been on to check her status. My lesson has been learned though.

Again Thanks Theresa!! Merry Christmas!

Date Posted: 12/18/2009 5:56 PM ET
Member Since: 8/16/2007
Posts: 15,209
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I contacted the reciever and no reponds. But I did PM her that Sunday early morning to let her know so I doubt with in that time frame that she had ordered a second book since on her side it stated that I printed out the mailing label.

Just wanted to point out that if this is a book available in the system, it was automatically re-requested for her at the exact same time that the request from you was cancelled. She would not be able to delay the request for any reason and it would only depend on when the person who received the new request got online and accepted and printed the label. If it was a WL book, then there are better odds you caught her before a new offer.