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Knowledge Management for Services, Operations and Producation Industries: A Practitioner's Guide
Knowledge Management for Services Operations and Producation Industries A Practitioner's Guide Author:Tom Young This book is aimed at professionals involved with Knowledge Management (KM) in service, operational or production environments. The models and techniques for KM are well defined within environments, with a distinct start and finish to the activity, and this book focuses on environments where activity and learning are ongoing, and where a differe... more »nt approach to KM is necessary. This resource aims to provide managers and practitioners with the necessary principles, strategies, and tools to aid them in designing their approach from scratch or to offer new ideas for improving existing practices. The book provides models and methodologies which can be applied or replicated in a wide variety of industries, and also offers plenty of practical case studies that are used to illustrate the journey that some companies have taken in implementing KM systems.« less