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Topic: Late mailing ?

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Subject: Late mailing ?
Date Posted: 7/23/2014 4:30 PM ET
Member Since: 3/2/2011
Posts: 150
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A few days ago I started receiving the site generated messages reminding me to mark a book received. I haven't received the book yet, but of course will mark it received when it arrives. I was curious and checked the details of the transaction. I noticed the sender marked it printed and mailed July 5th and then reprinted the label yesterday. When the book does arrive how do I mark it as late mailed if the postmark shows such. Do I mark RWAP and is there a choice for late mailing? Do I mark received in good condition and then mark the calendar selection with the late date?  I know I may have to go into the transaction archive, etc.  Thanks. 

Date Posted: 7/23/2014 4:41 PM ET
Member Since: 1/23/2010
Posts: 2,422
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The re-print yesterday could be a misprint. I have done that. Meant to print out a lable for a new book to send and accidently printed out one for a shipped book. If it does arrive late you shouldn't have to go to the transaction archive. Assuming it arrives in good condition it should be marked received in good condition. There will be a place you can note the postmark if it was postmarked late

Last Edited on: 7/24/14 2:01 PM ET - Total times edited: 1
Date Posted: 7/23/2014 5:06 PM ET
Member Since: 8/26/2006
Posts: 9,354
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If it's an actual late mailing with a late postmark (rather than the member just clicking "print wrapper" to look at your address) you can mark it "received with a problem."  There's now an option for "late postmark."  From the help center:


My requested book arrived with a late postmark!

Books that arrive with a late postmark should be marked "received with a problem" and the late postmark can be noted. 

  • Providing the late postmark while marking the book received will generate an auto-email to the sender of the book, reminding him or her that late mailing is not acceptable at PBS.
    • The email includes the information that the late postmark could have been entered in error
    • The email includes the information that sometimes postmarks are delayed a few days, even if the book was mailed on time
    • The email includes the information that if the late mailing was agreed to by the requestor, this is not a problem
  • You can contact the sender using the text box provided while marking the book received
    • Please be gentle!  You can't know what might have delayed this shipment.
  • If the book was declared lost in the mail and you requested and received (or will receive) a second copy because you thought the first one was really lost:
    • If the postmark on the package was from the week before the book was declared lost (or later!), and you got no notification from the sender that the book would be/was mailed late: you do not have to mark this book received (this is the ONE case in which you don't have to mark a received book received: if a very late mailer without notice caused you to reorder the book and end up with two copies).  
    • OR: You can mark it received to note the late postmark, and ask for your credit back in your Personal Message to the sender.  If you don't hear back/don't get the credit back within 3 days you should contact us using the Feedback link at the top of the Contact Us page.
    • You can also note this information about the late mailing in the Comments box at the bottom of the Book Received page, while marking the book received: this will go onto the sender's record.
  • A pattern of late mailing will cause account suspension and possibly termination of membership
    • Sometimes late mailing happens for very good reasons, but chronic late mailing will not be tolerated.

Last Edited on: 7/23/14 5:07 PM ET - Total times edited: 1
Date Posted: 7/23/2014 8:11 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Having had trouble with Adobe several times in the past I've had to "reprint' labels to test the re-install of Adobe. The book were already in the mail, but I needed to figure out why the labels weren't coming up right. 

I got it fixed when it happened, but the reprint date of the labels had nothing to do with shipping the books.

Date Posted: 7/23/2014 10:35 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Although an indication it might have been mailed late, as already mentioned there may also be a legitimate reason for the re-print that does not include an actual late mailing.  If the book arrives with a postmark or some proof of late mailing, by all means use Patty's directions to RWAP.

Last Edited on: 7/24/14 1:33 PM ET - Total times edited: 1
Date Posted: 7/24/2014 12:55 AM ET
Member Since: 7/19/2008
Posts: 15,485
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I have, in the past, reprinted a label when I really wanted to go to the Details page.  One of my machines has that "hover over a button and it pushes it" evil feature.