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Topic: Late Postmark Date

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Debbie - ,
Subject: Late Postmark Date
Date Posted: 4/15/2008 11:03 AM ET
Member Since: 10/7/2007
Posts: 731
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I received an e-mail from PBS stating that the date that I sent a book was postmarked almost 2 weeks after I sent it.  The note also said ignore it if I truly sent it within the specified time and I did send it within the time allotted.  Does this somehow go against my "record" in any way to make it look like I don't follow the PBS guidelines or red flag me somehow?  I love this site and wouldn't want my reputation tarnished because of something like this.  Thanks.

Cathy A. (Cathy) - ,
Date Posted: 4/15/2008 11:04 AM ET
Member Since: 12/27/2005
Posts: 4,103
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If they told you to ignore it, then I think you should. The requestor probably just made a mistake, or your local P.O. forgot to postmark the package and it was done by the delivering P.O. If you start getting a bunch of these, and they're all unjustified, then you should send in feedback asking about it.

Date Posted: 4/15/2008 11:26 AM ET
Member Since: 10/17/2005
Posts: 276
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Here is what PBS says about this...  You should be fine!

Books that arrive with a late postmark need to be marked received normally, and the information about the postmark should be recorded in the survey portion of the Book Received page.

  • Providing the late postmark in the survey portion of the Book Received page will generate an auto-email to the sender of the book, reminding him or her that late Mailing is not acceptable at PBS.
    • The email includes the information that the late postmark could have been entered in error
    • The email includes the information that sometimes postmarks are delayed a few days, even if the book was mailed on time
    • The email includes the information that if the late mailing was agreed to by the requestor, this is not a problem
  • You can contact the sender using the text box on the Book Received page:
    • Please be gentle!  You can't know what might have delayed this shipment
  • If the book was declared lost in the mail and you requested a second copy because you thought the first one was really lost:
    • You can ask for your credit back in your Personal Message
    • You can note this information in the Comments box at the bottom of the Book Received page: this will go onto the sender's record.
  • A pattern of late mailing will cause account suspension and possibly termination of membership
    • Sometimes late mailing happens for very good reasons, but chronic late mailing will not be tolerated
Debbie - ,
Date Posted: 4/15/2008 2:14 PM ET
Member Since: 10/7/2007
Posts: 731
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Thanks for the info.  This was a case that the person ordering the book was not the same person who received it so maybe there was a mix up in communication on their end.  I am just glad the book was received.  Thanks again.

Date Posted: 4/15/2008 4:18 PM ET
Member Since: 1/7/2006
Posts: 110
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Sometimes the post office just messes up, too.  About two weeks ago, I got a postcard that my mom sent me from her trip to Arizona.  The postcard arrived in April.  She was in Arizona (and sent the postcard) in JANUARY.

Date Posted: 4/16/2008 9:17 AM ET
Member Since: 2/13/2007
Posts: 550
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the very same thing happened to me this week. I had mailed my book from the post office - they put the stamp on it and everything and I got one of those late emails too. It really bothered me because I have never mailed a book late or said I mailed a book when I did not. This was the first and hopefully the last time this will happen

Date Posted: 4/16/2008 6:59 PM ET
Member Since: 1/25/2007
Posts: 6,567
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This happened with a card or something my mom mailed to my kids once. She told me the day she mailed it & since we live in the same state it usually takes like 2-3 days to go it.

I didn't get it till about 2 or 3wks later. We thought it was lost. The post mark though said it had  been mailed a few days ago! It was weird. We just figured it got lost in the post office or something like that.

So pretty much anything could have happened. I would think if this is a first time thing with you then it is no big deal. I am sure PBS can look and see in the past you have been honest.