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Topic: Is it too late?

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Subject: Is it too late?
Date Posted: 7/14/2008 11:37 AM ET
Member Since: 9/13/2007
Posts: 2,520
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I just received a book in the mail that I do not feel met the posting guidelines. I was going to mark it received with a problem so I went to my account page and clicked that I had received it. It went to the next screen and it only gave me two choices, was the book received in the mail, yes or no. I clicked yes because it had but then it took me straight to the page where you put in how much postage and send a message. I was never given the option to mark it received with a problem. The book is stained, reeks of mildew, has a broken spine, and has underlining! Is it too late? Is there anything I can do? It says it was marked received in my inventory, I just don't understand why the option to mark it received with a problem never showed up. It also had the green check mark next to it that designates online postage I believe, could that have something to do with it?

Date Posted: 7/14/2008 11:56 AM ET
Member Since: 1/8/2007
Posts: 8,139
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There should be three buttons, "No, not received", "Yes" and "Yes, but with a problem". My guess is that you missed the RWAP button when you clicked.

I've found that if I exit before completing all the pages of a request or acceptance that it'll default back to the "not received yet". So if you haven't completed and submitted the survey, you may still be able to exit before the receive has been completed.

If not, then I'd suggest you PM right away and explain that you marked it incorrectly and tell them the problem with the book. Be sure to PM from the archive box, so that the PM is permanently linked to the transaction. 

I hope I'm making sense...

Date Posted: 7/14/2008 11:58 AM ET
Member Since: 11/28/2006
Posts: 877
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Hi Liesl, 

On the first screen, "Was The Book Received?" you choose between "Yes" and "Yes, but with a problem."  It sounds to me like you picked "Yes" on this screen, and that's why you didn't get the "problem" option later.

I would suggest you PM the sender and tell them that you have received the book, it does not meet PBS posting guidelines, and you would like your credit back.  Be polite but firm, and ask for the credit  back.

If the sender refuses, you can use the "Contact Us - Send Feedback" link at the bottom of any page and ask to have the status changed to "Received with a Problem."  The site owners should be able to do that.  What they won't do, however, is negotiate with the sender for you - that's between you and the sender.

Good luck!

Date Posted: 7/14/2008 1:22 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Nope, I'm just an idiot. My address recently changed, just the apartment number, and when I ordered this book I noticed that I had not changed it on PBS yet so i edited it to reflect the change. Apparently this was then considdered to be sent to an alternate address so I forfited my ability to mark it RWP.

Date Posted: 7/14/2008 4:03 PM ET
Member Since: 11/28/2006
Posts: 877
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Oh my!  I'm glad you updated us.  Have you contacted the site owners to see if they can fix this for you?  They should be able to. I hope you get it resolved!

Date Posted: 7/14/2008 4:42 PM ET
Member Since: 8/16/2007
Posts: 15,186
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That stinks Liesl. I think you should PM the person and let them know that the book was not postable by more than one standard, that way there will be a record of the bad swap in your club communications anyway. The odds of you getting your credit back when you couldn't mark it RWP are slim (especially, IMHO, from someone who would send a moldly, cracked, written in book), but at least you can hopefully educate the sender on what it acceptable to be swapped here.

Date Posted: 7/15/2008 12:45 AM ET
Member Since: 6/14/2008
Posts: 417
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I have this same problem. I received a book in the mail and was marking it received when I opened it and found that the cover is completely detached/ripped from the book/bindings. I was already past the point where I could mark it RWP when I noticed.

I did PM the sender through the transaction page, but they basically said I was lying just to get a credit back. I guess I'm going to have to report this problem since I can't seem to go back and change it to RWP and it's not going to be resolved. I even offered to email the sender pictures of the conditions!

ETA: This is a hardcover book and looked fine from the outside. The packaging looked just fine too, before I opened it so I seriously doubt it's shipping damage.

 I feel bad because I hate having to confront someone (even nicely) and I really hate being accused of 'cheating'. :(



Last Edited on: 7/15/08 2:19 AM ET - Total times edited: 2
Date Posted: 7/15/2008 12:57 AM ET
Member Since: 2/6/2008
Posts: 91
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Liesl, I would take pictures of it and upload them to a site like Photobucket that will give you a link to the picture, which you can then include in a PM. PM the sender with the links,  and send TPTB the link too, explaining that the sender broke PBS guidelines and now refuses to refund your credit.

Sometimes I wonder why people do not bother to at least quickly flip through requested books before sending them out. If something doesn't seem like it will pass PBS muster, I don't re-post it.

Date Posted: 7/16/2008 9:34 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Problem solved! I got my credit back!

Thanks for the help everyone!

Date Posted: 7/16/2008 10:59 PM ET
Member Since: 3/20/2006
Posts: 229
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Happy endings are always nice to read about!  Yay!