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Leadership of Customer-Driven TQM (TQM Practitioner)
Leadership of CustomerDriven TQM - TQM Practitioner Author:J. Nicholls, John Nicholls One of a series aimed at busy managers, and based on a belief that most managers do not have the time - or possibly the inclination - to read heavyweight tomes. The reports are written in a straightforward style, so that the information can be quickly and easily absorbed.