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Topic: Should I leave Bookmooch? LONG sorry

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Subject: Should I leave Bookmooch? LONG sorry
Date Posted: 8/23/2007 8:31 PM ET
Member Since: 1/25/2007
Posts: 6,567
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I didn't know where to post this but it is a question about a trading site like Paperback Swap. For those who don't know Bookmooch.com is a site where you trade books just like this site Paperback Swap. I just need some advice on a situation. 

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I love Bookmooch! It's been such a blessing to our homeschooling family. I am also a member of Paperback Swap. I post all my books on both sites.

I made a mistake about 2wks ago with one book. I got the ISBN # from inside the book and posted it on both sites. This book had 3 ISBN#'s on the inside cover & I posted the first one. Turns out the ISBN# was wrong. I posted the first ISBN number I saw which was volume 1 not
volume 3 which was what I had. The person who got the book gave me very rude feedback and was so rude she had me in tears! I offered to send her points for the mistake, pay for return shipping and give her 3 free books. She just wanted to send the book back and did. She didn't accept the points, money for shipping or free points. She like me is a member of both Bookmooch.com & Papeback Swap.

Lately I've had TONS of requests from Paperback Swap and due to being sick I haven't had time to remove all the books on Bookmooch. I woke up this morning to see 2 request. I explained the situation. It was a person who requests books from me a lot and a very kind man. I apologized for my mistake and admitted I was wrong. After I did that I spent almost 2hrs removing all the books that I have given away so it won't happen again.

Well tonight I checked my email and I see 6 messages about comment changes. His very last message was an apology for his rude comments.I was curious and read his feed back. They were kind of rude and
personally I was hurt again. I wrote him privately again and apologized for my mistake and all. Plus I replied to the 2 negative feedbacks giving my comment on the situation.

I know that others post books on Paperback Swap and Bookmooch. I've never ever had trouble denying a request on Paperback Swap. No one has ever complained.

I am thinking very seriously right now of leaving Bookmooch. I hate to leave but well I'm hurt & fear my feedback has ruined me. The two people who left the neg feedback were in the right but honestly they could have been more kind. They paint me as bad person when I have been all but kind to them.

Any ideas??

 

 



Last Edited on: 8/23/07 8:33 PM ET - Total times edited: 1
Date Posted: 8/23/2007 9:02 PM ET
Member Since: 1/14/2007
Posts: 16,597
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Ashley;  sorry you had such a bad experience with Bookmooch and some of it's members!  I also belong to BM.  Only one time I had a problem where I forgot to remove a book I sent on PBS.  I emailed the member and offered to send her a free book with another choice, and she happily agreed; so my feedbacks are all plus 1.   If your history at BM was all positive before, I don't think a couple of negative feedbacks would hurt.  Why don't you wait it out? 

I personally only check BM once a day to see if there are any requests.  Also, when I get their emails that WL books are available, I have been able to catch quite a few!  After I read them, I post them on PBS!!   Just some advise for the future----when you get a request for a book from PBS, BEFORE you accept, go to BM and delete it from your inventory and then accept the PBS request! That way, you will not duplicate books.

Stay with it for awhile; you can always quit; but be sure to use up your credits first if you do!

 

Date Posted: 8/23/2007 9:06 PM ET
Member Since: 12/7/2005
Posts: 7,143
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I wouldn't let one mistake cause you to leave. If you apologized and did what you could to make it right, that's about all you can do. The rest is up to them.

Date Posted: 8/23/2007 9:21 PM ET
Member Since: 9/18/2005
Posts: 3,038
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Ashley,

I'm not a member of BM -- just feel bad about your situation. You did all you could to make amends. I've purchased a lot of used books and computer games from Amazon.com and rely on customer feedback when selecting a vendor. If I see a small bubble of negative feedback in the midst of glowing reviews, and the vendor responded politely and appropriately to the criticism, I look at it more as a problem with the customer -- not the vendor. Some people are just difficult and unforgiving -- they want what they want when they want it.

My sister and I were talking today about the rude language some of the employees were writing in e-mails. It was getting so bad human resources is writing a netiquette policy for their e-mail users.  Can you imagine an employee making a reference in their e-mail using the word 'stupid'.

Hopefully some day these people will catch on by example. In the meantime, we may to accept we are going to be dealing with disrespectful and tactless people. In situations like this keep reminding yourself when you've done all you can - it's their problem they're ticked, not yours. 

Date Posted: 8/23/2007 9:24 PM ET
Member Since: 1/25/2007
Posts: 6,567
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Thanks to those of you who have responded.

I loved the suggestion of the idea of removing the books on Bookmooch before accepting the trade on Paperback Swap. I will try to get into the habit of that. Also I just posted in my profie at Bookmooch that if a book someone asks for is gone I will in turn give them 2 books. Hopefully that will help.

I am way over sensitive. I grew up in a verbally abusive home and I just can't stand it when someone is upset with me. Thanks for again for all the kind comments.

 

Ashley

Date Posted: 8/23/2007 9:30 PM ET
Member Since: 5/10/2007
Posts: 5,526
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sorry to hear you had people that were so negative.  I have only run into that once and that was here on PBS and she said I was rude and needed help.  I don't know if I caught her in a bad mood or what.  I realize that my first email was rather odd but I didn't think it was rude or offensive, just badly worded.  The sad thing is that people like that make you want to be mean and rude right back, but I am trying to be the better person, doesn't always work but I try.

I like the idea of taking it off of the other site before accepting the order.  I try to do that either right when I accept the order or just before.  This way I don't forget and there isn't any problems (I'm on a different swapsite than BM).

Date Posted: 8/23/2007 9:45 PM ET
Member Since: 5/29/2007
Posts: 13,347
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I used to belong to another site as well.  I logged in one morning, checked the account, nothing.  Then I came to PBS, and had a book request.  I accepted the book request, then promptly went to the other site to delete the book.  In those few moments the same book had been requested at the other site.  So, you can be on top of it, and still have the same problem.  Please don't let it get to you.  You know you didn't do it intentionally and that's all that should matter.

Date Posted: 8/23/2007 9:54 PM ET
Member Since: 8/1/2007
Posts: 5,034
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Go ahead and stick with it.  You could always unpost your books there for a little while and just ignore the account while you get over things.  Unfortunately, it seems like most people jump the negative feedback gun a little too quick and in most times it can't be taken back, very simliar to arguements between people.  I wouldn't worry so much about the negative feedback.  I know your feelings are hurt but this will subside in time.  Hang in there!

Lita

L. G. (L)
Date Posted: 8/23/2007 10:43 PM ET
Member Since: 9/5/2005
Posts: 12,412
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The moral of the story is do not list the same books on more than one site.  Problem solved!

Date Posted: 8/23/2007 10:45 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Ashley, I'm not a member of BookMooch, but if they have a hold function like PBS does and you've been really discouraged by what happened, why not put your account over there on hold for a week or two and cool down a bit. It's amazing how a short break from something can really put things into better perspective.

Date Posted: 8/24/2007 9:38 AM ET
Member Since: 6/13/2007
Posts: 905
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I tried to be a member on 2 dif book swapping sites and it didn't work out.  too confusing trying to keep up with bookshelves and trades.  the stress from that wasn't worth it so I decided to jsut stick with one site.  chose this one because it was best for me.  much more user friendly site, lots of  variety of books to choose from and great members.

good luck with whatever you decide to do  :-) 

Date Posted: 8/24/2007 10:11 AM ET
Member Since: 5/31/2006
Posts: 568
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I would stay stick with it, but maybe try to change the way you do things. 

If you can't keep up with both sites, keep two separate inventories.  I am online a lot, so I duplicate my inventory, and I think I have run into one problem with duplicate requests. 

Or, you could put one site on hold/vacation, while you have the other 'on' and available.  That way you don't loose your place in the FIFO line here.  But you will only get requests from one site at a time that time.  You still need to be sure to update both inventories.

But when I start to offer a deal on PBS, I will usually put my Bookmooch inventory on hold.  I have a hard enough time managing the deals on one site.

Good luck! I hope you are able to make a decision that benefits your situation!

 

 

Date Posted: 8/24/2007 10:34 AM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 7/26/09 6:12 PM ET - Total times edited: 1
Date Posted: 8/24/2007 10:42 AM ET
Member Since: 1/21/2007
Posts: 2,024
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Iīm sorry that happened to you, Ashley but hey, mistakes happen. Those people donīt have the right to become rude. Especially if you try to make it right afterwards. I am currently listing my books on three sites and usually, as soo as I get a request I go and delete the book on the other sites before doing anything on the site where it has been requested.