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Leisure Programming: ServiceCentered and Benefits Approach
Leisure Programming ServiceCentered and Benefits Approach Author:Christopher R. Edginton, Carole Hanson, Susan Edginton, Susan Hudson This comprehensive text addresses all three levels of leisure programming: direct service delivery, program planning, and program management. It focuses on issues related to customer service and benefits-such as providing leisure experiences, assessing customer needs, evaluating program impact, promoting positive customer and leader interactions... more », analyzing and implementing policies, and supervising staff.« less