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Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement (LITA Guides)
Library Service Design A LITA Guide to Holistic Assessment Insight and Improvement - LITA Guides
Author: Joe J. Marquez, Annie Downey
Service design is a holistic, cocreative, and usercentered approach to understanding user behavior for creating or refining services. Use this Lita Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user work...  more »
ISBN-13: 9781442263840
ISBN-10: 1442263849
Publication Date: 6/30/2016
Pages: 156
Edition: Reprint
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Publisher: Rowman & Littlefield Publishers
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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