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Listening With Empathy: Creating Genuine Connections With Customers and Colleagues
Listening With Empathy Creating Genuine Connections With Customers and Colleagues
Author: John Selby
With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this follow-up to Take Charge of Your Mind (Hampton Roads, 2006) John Selby presents his 4-step Empathy on Demand mood-m...  more »
ISBN-13: 9781571745149
ISBN-10: 1571745149
Publication Date: 2/2007
Pages: 240
Rating:
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Publisher: Hampton Roads Publishing Company
Book Type: Hardcover
Members Wishing: 0
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