So I recieved a book that smelled of smoke, which is against my RC due to the fact I have a 6 month old.  I did mark it "Recieved with a problem" and politely told the lady I appreciated getting the book, however it did not fit my RC because it smelled like smoke.  I had waited to mark it received trying to air it out, but it was still strong a couple days later.  She replied politely that she hadn't noticed and had got the book from somewhere she volunteered at.  Since she was polite about the situation I decided to give her the credit back.  I just wanted to post this to show that handling a situation politely can really make a big difference.  Had she been rude I wouldn't have given her a credit, it was the courteousy that made me want to. 

You received the book that was smoky, but you gave her a credit? Did she refund the credit she got first?

So she received two credits for sending you a smoky book that was against your RC? Where can I sign up?! 

ETA: Ohhh...you mean you sent the credit back that she "refunded" to you?

How is your RC worded? I personally decline any that say "does not smell smoky" for that very reason--my nose may not be as sensitive as yours is, so to me it's asking for problems accepting any request that asks me to subjectively judge a book's smell (or lack thereof.) If you ask me for books that are not currently in a smoking home, I can do that...but I don't want to put my nose against someone else's.

I was also wondering why you gave her a credit--I'm assuming she had initially returned the credit to you, is that right? It was very nice of you to give the credit back to her if that's so.

Cheryl

I've had an experience like that, except I had time enough to refuse the credit before the sender refunded it.  I was actually quite shocked, having had a run of poor luck with some rather rude individuals over a few weeks' time.  I mention the damage to this particular sender and he turned out to be new to the site.  He was so polite and apologetic I just wouldn't have felt comfortable taking the refund.  I made sure to explain that it wasn't a common practice, refusing the refund on a damaged book, so he wouldn't expect such luck in the future, but that I appreciated his reaction and the fact that it was a learning experience for him as a newbie at PBS.  It's actually a pretty fond memory.  I guess if I can have one problem swap like that for every dozen less pleasant transactions it's enough to keep me cheery lol.

I've gotten into, "I'm so sorry.", "No, I'm so sorry.", "I just refunded your credit!", "You didn't need to do that, but it was so nice.  I'll return it to you." "No. so not necessary"  kinds of exchanges, more than I've gotten nastiness.  I guess I'm lucky.

I've gotten into, "I'm so sorry.", "No, I'm so sorry.", "I just refunded your credit!", "You didn't need to do that, but it was so nice.  I'll return it to you." "No. so not necessary"  kinds of exchanges, more than I've gotten nastiness.

Me too, on a whole. I had to mark a book RWAP last week (writing and underlining).  The sender actually thanked me for marking it RWAP, because it now made him more vigilant about checking his books before sending.