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Topic: live help

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Subject: live help
Date Posted: 2/3/2017 5:45 PM ET
Member Since: 4/28/2009
Posts: 9,724
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Is the 'Live Help' option no longer real?  Half an hour ago I picked one of two volunteers listed as active on 'live help'  and sent my question, but have yet to hear back.

Date Posted: 2/3/2017 9:04 PM ET
Member Since: 7/19/2008
Posts: 15,471
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There is often a delay in removing names when folks log out. So my name stays active for over 5 minutes. Or with phones, if you close the window rather than logging out, you might end up being listed.

Date Posted: 2/4/2017 9:54 AM ET
Member Since: 4/28/2009
Posts: 9,724
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Thanks, it's probably one of those 'crossed in the mail' things, that is,  actually crossed in the web.