Look Listen and Learn Author:Rebecca Parlakian Written for program supervisors, this resource explores the link between supportive supervisory practices and effective staff?parent relationships. The tools and techniques presented will help program leaders promote high-quality services to young children and their families. Contents include: relationship-based organizations; reflective supervi... more »sion; active listening; Look, Listen, and Learn model; personalizing your approach; challenges; initiating change; organizational assessment; and group exercises.« less