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Topic: Lost for almost 3 months---Now what?

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Lambie avatar
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Subject: Lost for almost 3 months---Now what?
Date Posted: 6/2/2009 3:53 PM ET
Member Since: 6/29/2008
Posts: 27,187
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I'm sure this must have been covered here more than once, so please forgive me for asking again.

I ordered a book in March that never showed and was marked "Lost in the Mail".  It was a wishlisted book that I ended up
getting from another member.  Now, almost 3 months later the first book finally arrived.  It was not the sender's fault, the
padded envelope is marked "received damaged at the bulk mail center".  

So, here's the question.  Do I need to mark it received and give the sender a credit?  Do I have to pay to send it back?
melanied avatar
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Date Posted: 6/2/2009 3:55 PM ET
Member Since: 8/16/2007
Posts: 15,234
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If the postmark shows that it was mailed before the lost date in the system, then you need to mark it as received through your transaction archive.

Here's the Help doc:

I received a book that was 'lost in the mail'

When a lost book arrives, you must mark it received.

To do so:

  • Go to your Transaction Archive:

    • From My Account: click the link "Transaction Archive" in the yellow bar at the top of the page
    • From anywhere on the site: place your cursor over My Account in the toolbar at the top of any page on the site and choose Transaction Archive from the menu that drops down
  • Sort the Transaction Archive by "Requested by me" - "Lost in mail" - "Title" - "Descending"
  • Locate the Lost transaction for this book in the list.
    • If there is more than one Lost transaction for this title, check the sender's name on the right of the transaction against the name of the sender in the return address on the package you received.
    • Click on the transaction.
    • The next pages are the regular Book Received pages:
      Click on the next page
      Provide more information about the swap on the next page
      • you will also have the option to send a message to the sender of the book
      • you will also have the option to provide comments on the swap that only we will see
  • Both your account and the sender's will be updated when you have done this.

The book will have been placed on your Wish List when it was declared Lost, so you should remove it from there if you do not wish to be offered another copy when it becomes available.


Lost books must be marked received when/if they arrive, to keep your account in good standing.

If the book has a very late postmark on it and you have re-requested it and you will end up with 2 copies, see My requested book arrived with a late postmark! for information.



Last Edited on: 6/2/09 3:57 PM ET - Total times edited: 1
gingerkitty avatar
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Date Posted: 6/2/2009 6:13 PM ET
Member Since: 4/25/2007
Posts: 12,636
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Yep, definitely need to mark it mailed from your Transaction Archive and give the first sender their credit since it wasn't their fault.

Hopefully it's still a WL book and in good enough condition to repost and recoup your credit.
Lambie avatar
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Date Posted: 6/2/2009 9:59 PM ET
Member Since: 6/29/2008
Posts: 27,187
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Thanks ladies!  I kinda thought that was it, but I wanted to make sure.
fhlstables avatar
Date Posted: 6/2/2009 10:01 PM ET
Member Since: 7/31/2007
Posts: 2,054
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I have a whole entire box of books that are lost!

I mailed them and the person never got the books that I know of. :(

15 books - gone.

I do wonder - HOW do you lose a large box like that ?!?!?!
Generic Profile avatar
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Date Posted: 6/3/2009 7:49 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Charity it could have been misdelivered. I had a book go lost to me in Jan. The DC says it was delivered to me Jan 8th. I have never seen this book. The PO insists it was delivered.  I don't know where they delivered it but it wasn't to my house.

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