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Topic: Lost book, and filing report with USPS

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Subject: Lost book, and filing report with USPS
Date Posted: 11/4/2011 5:43 PM ET
Member Since: 5/3/2009
Posts: 1,393
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I sent a book with PBS-DC, it shows that it was delivered,  but the requestor says that they never received the book.  

Anyway, in order to file a report with the USPS,   do I have to have the address or will the DC number be enough?   I looked at the website, and it says to input the address information.  Well, I asked for the requestors mailing address, and now they are not responding to my pms.   :(   I guess they aren't interested in finding out what happened to the book. 

Has anyone filed a lost book report with just the DC information?  

Thanks in advance for your help.  :) 

Ronda -
Date Posted: 11/4/2011 6:16 PM ET
Member Since: 6/27/2006
Posts: 14
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Well, if the USPS website requests the address, I would say yes, you need it.  I'm sure there are several ways to find out this information.  This one will work-If you go to your transaction archive, you can fint the address to which you mailed the book.  .



Last Edited on: 11/4/11 6:17 PM ET - Total times edited: 1
Date Posted: 11/4/2011 6:22 PM ET
Member Since: 10/30/2009
Posts: 962
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The address is not listed in the transaction archive.  It lists the state only.  If DC information is available, it may list the city as well.  It does not have the exact mailing address though.  Once printed and declared lost, then I believe you would just have to get it from the requestor.  If they aren't answering after 5 days, send the matter to TPTB.  Personally, since you used PBS DC, I wouldn't worry about a lost mail form.  You have your credit, and (when declared lost) they have theirs.

Date Posted: 11/4/2011 7:10 PM ET
Member Since: 1/15/2007
Posts: 1,410
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I'm the opposite of Kellie, the requestor is being a pill about it and I'd send feedback if they're not answering PMs, just 'cause they're being rude.

Date Posted: 11/4/2011 7:43 PM ET
Member Since: 10/30/2009
Posts: 962
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Why is that opposite?  I advised them to contact TPTB if they continued not to answer their PM.  I said I wouldn't worry about getting the PO involved.  If the requestor has a pattern of books going lost and DC showing delivered, they will have their account suspended.  Hence me saying contacting the team.

hrooster - ,
Date Posted: 11/4/2011 8:38 PM ET
Member Since: 1/19/2010
Posts: 389
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I have reported lost books at USPS by entering just the dc#, and in two instances, the book was then reported as received within the week.

 

Date Posted: 11/4/2011 9:15 PM ET
Member Since: 5/3/2009
Posts: 1,393
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Thank you to everyone for your responses, I really appreciate the feedback. 

Kellie,  I understand what you are saying about not worrying about it since I got my credit.   This is the first time I have had a book go lost (one that I have sent), so I just feel like I should do the right thing and at least report it.   It's more a matter of principle, if anything.  :)  

I went to the USPS website, and entered just the DC#  and it seemed to go through.  Hope it works!  Thanks Hrooster for letting me know that you had done that before.  

Date Posted: 11/4/2011 9:18 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Personally, since you used PBS DC, I wouldn't worry about a lost mail form. You have your credit, and (when declared lost) they have theirs.

This is not what the site suggests so I am glad the OP is following site guidance and filing the lost mail report. The site requests that we do follow up on lost books.

How long has it been since the book was scanned delivered? If it has been at least a week, I would give the receiver a few days to see the PM and respond and if they don't, send in Feedback letting the Team know that they did say they hadn't gotten the book but are not responding with the information needed.

Date Posted: 11/4/2011 9:30 PM ET
Member Since: 5/3/2009
Posts: 1,393
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How long has it been since the book was scanned delivered? If it has been at least a week, I would give the receiver a few days to see the PM and respond and if they don't, send in Feedback letting the Team know that they did say they hadn't gotten the book but are not responding with the information needed.

It was mailed on October 7th,  and delivered on October 8th.   We live in the same state, and not far from each other.   It was declared lost on Nov 2nd, and I emailed them then.  They did reply to the first pm, and said that they never got the book.  But when I asked for an address to file a report,   I got no response.   That is why I was curious about the possibility of just filing the report with the DC#, since it doesn't look like they are interested in taking this further.  :)   

 

 

Date Posted: 11/4/2011 10:11 PM ET
Member Since: 10/30/2009
Posts: 962
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Hopefully everything goes through ok for you with just the DC number.  If it's been more than 5 days since you sent the last PM (with no response), then go ahead and send feedback to the team.  You definately don't want to get in trouble for not following a "suggestion" :)~  Sorry for getting everybody's panties in a wad.  I have more important things to worry about then filing forms when a book goes lost.  That's why I pay the extra fees for site DC.  Of course, none of the books I've sent have gone lost, but I still wouldn't worry about it if one did.

Date Posted: 11/5/2011 2:05 PM ET
Member Since: 8/19/2007
Posts: 4,300
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When I print off the address label, I also print off AND KEEP the Informatioin for the Mailer half.  When the book is received I then shred that half.  In this way I have information regarding the name, address of the requester and the book/s I sent them. As others have said, because you used PBS-DC you got your credit, the requester had their credit returned so no harm done.  For the most part it really doesn't do much good to check with the PO.  I've done it a couple of times, but the books have never been found.  Good luck though.  Pat

Date Posted: 11/5/2011 5:18 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Glad filing the form worked with just the DC #s worked for you Stephanie. If nothing comes from the USPS filing in about a week, you may want to send an FYI Feedback to the Team letting them know that the receiver would not cooperate with you on the information needed to trace the book. If they have a record of lost books AND they are not cooperating with the senders to find the book, the Team may want to look into the member's account a little more.

Kelly- one of the reasons that credit assurance is as cheap as it is is that not all of the purchased assurances cover lost books, if we were all to ignore our lost books and not attempt to trace them (and many times end up prompting receivers that have the books to mark them received) then either the price of that credit assurance will go up or it will just become cost prohibitive to even offer it. I guess if you don't care and don't want to trace your lost books, that's your choice, but any advice given to other members should follow what the site's guidelines are in the Help Center.

Date Posted: 11/5/2011 6:21 PM ET
Member Since: 10/30/2009
Posts: 962
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Melany, I think you need to research the CreditAssurance a little better.  From the help docs:

"CreditAssurance is part of the optional PBS Delivery Confirmation Feature.  It protects you against losing credits for books you send that are lost or misdelivered by USPS.  Once USPS scans your barcode and transmits that information to PBS, you get credit! In the rare case when a barcode is never scanned and the package is lost, you can contact us to ask for your credit(s).  If your sending record is good, you will get them!"

Also from the help docs about a book lost with site DC...it does NOT state to file a lost form (as copied below).  The lost form "guideline" you keep referring to is for books lost without site DC.  Of course, I could sit and debate this till I'm blue in the face, and I'm sure you will still disagree.  But as a Tour Guide, you may want to get a little more informed on site guidelines (and spelling of peoples' names).  If in doubt, contact TPTB.  But my suggestion was just as valid and site recommended (per the docs I've copied) as what you think your's apparently is.  Please don't continue to treat me as I've done something wrong when I said "PERSONALLY" I wouldn't do it.  I know how to follow the Help docs just as much as you.  Thank you.

 

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
  • You should FIRST contact the requestor using the  button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
  • If the requestor does not respond to your PM within a week, and has not marked the book received by a week after the delivery scan, contact us.  We will look into it.
  • If you used DC purchased through PBS, or PBS Printed Postage, you will already have gotten your credit for sending the book.

 

From TPTB:

 

You are eligible for Credit Assurance as long as you have a good sending record. It is in your own best interest to report problems to USPS and help them resolve any issues with your mail so that your sending record will remain good and you will continue to be eligible for Credit Assurance. For this reason, you should file the Postal Inspector's form when a book does not reach the intended recipient, but it is not necessary.



Last Edited on: 11/5/11 11:44 PM ET - Total times edited: 1