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Topic: Lost Book Finally Received, But Damaged

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Subject: Lost Book Finally Received, But Damaged
Date Posted: 8/30/2008 10:08 PM ET
Member Since: 7/25/2006
Posts: 437
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Several days ago, I had a lady that had sent out a book I had requested contact me.  The book  was listed as gone missing, since I had not received it yet.  She was very concerned about trying to track the book so that I would not be disappointed and she would get her credit.  I finally received the book today, only to be very disappointed myself because it is damaged.  Not in transit because the packaging was fine.  It has a red stain and water damage in one corner.  My problem is, I almost hate to ask for my credit back because she was so concerned about tracking the book down and getting her credit.  Perhaps she did not notice the damage but I always check books I have received for damage, etc.  I realize that it's against PBS rules to list such a book but what would you do in this case?  Let it go or request credit because the book is unpostable?

 

Thanks,

Denise 

Date Posted: 8/30/2008 10:13 PM ET
Member Since: 7/31/2007
Posts: 2,690
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I'd report it RWAP and request my credit back...

Date Posted: 8/30/2008 10:20 PM ET
Member Since: 8/19/2007
Posts: 4,258
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I'd report it RWAP and ask for my credit back.  If she sent it out that way, she had to know it was damaged, and if she didn't read the rules, she needs to now.  Pat

Date Posted: 8/30/2008 11:13 PM ET
Member Since: 10/23/2005
Posts: 7,719
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And just to play Devil's Advocate, does the postmark match the date the book was marked as mailed?

Date Posted: 8/30/2008 11:16 PM ET
Member Since: 2/5/2007
Posts: 30,800
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I'm not sure why you'd feel bad about asking for your credit back.   Sounds to me as if she was more concerned with getting her credit than she was anything else.  It should be marked RWAP and you need to ask for your credit back.  JMO

Date Posted: 8/31/2008 8:16 AM ET
Member Since: 5/23/2008
Posts: 12,776
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IF it was already marked lost in the system, then you already got your credit back....you could just leave it as lost and keep the credit.   you could also PM the sender and let her know the facts.

Just a suggestion.

 

Anne

Date Posted: 8/31/2008 8:32 AM ET
Member Since: 1/12/2006
Posts: 4,972
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I'd report it RWAP and ask for my credit back.  If she sent it out that way, she had to know it was damaged, and if she didn't read the rules, she needs to now.

Yes, it needs to be reported.  That is part of the problem here on PBS, people too reluctant to mark RWAP when it CLEARLY needs to be. Why should someone get a credit for a book that WAS NOT postable? The rules are NOT just a suggestion, they are a requirement to participate here!!!!



Last Edited on: 8/31/08 8:33 AM ET - Total times edited: 1
Date Posted: 8/31/2008 12:19 PM ET
Member Since: 7/19/2008
Posts: 1,131
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The problem is that people that report unpostables turn into bad guys. I have had only one and did get my credit back but I was made out to be a liar and just out for a free book.

 

Cathy A. (Cathy) - ,
Date Posted: 8/31/2008 1:19 PM ET
Member Since: 12/27/2005
Posts: 4,132
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You do have to mark it received one way or the other. You can't just leave it as lost as was suggested earlier.

Date Posted: 8/31/2008 1:29 PM ET
Member Since: 5/14/2007
Posts: 881
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Right. That would be dishonest and you would look bad if the sender actually does get the post office to investigate.

Date Posted: 9/1/2008 9:15 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 7:19 PM ET - Total times edited: 1
Date Posted: 9/2/2008 11:04 AM ET
Member Since: 8/1/2007
Posts: 5,034
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You can mark it Received with  Problem, Damaged by Sender.  In the message part of that page, I state what the damage is and put in the PBS guideline blurb that goes along with whatever the damage was.  I don't necessarily ask for a credit back... as long as they acknowledge the problem OR return the credit, I then mark the problem as resolved.