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Topic: Lost book received.

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Subject: Lost book received.
Date Posted: 12/3/2008 4:27 PM ET
Member Since: 1/18/2007
Posts: 530
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I had a WL book offered on 10/29 which was accepted by the sender at  8.15 PM

It was marked mailed on 10/29 at 8.24 PM.

It never arrived and was marked lost by the system on 11/24.

Now to my problem.

This book went back on my WL. A request was accepted 11/27 and marked mailed on 11/30, by a different member. That one is still on the way.

Today I get the first book in the mail, post marked 12/01, with one of those postage strips you buy in person at the PO. I did not get any PM's in relation to the transaction.

Am I obliged to mark this as received even though it was mailed after the book went lost? Do I need to contact the member.

I read the help docs. It doesn't seem clear about what to do when a book is mailed after it goes lost.

Thanks in advance.

Date Posted: 12/3/2008 4:39 PM ET
Member Since: 6/29/2007
Posts: 17,136
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Kathyrn,

It sounds like they marked it mailed and then decided on 12/1 to mail it.  Someone correct me if I am wrong, but I am pretty sure you don't have to mark it received. 

Mary

Date Posted: 12/3/2008 5:09 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Since the book was mailed after it officially went lost, Mary is correct.  Per the Help Center:

  • "*There is an exception for late-mailed books:
    • If a book was mailed more than 2 weeks late without notice to you about late mailing before it was mailed and
    • was already declared Lost at PBS before it arrives, and
    • you re-requested the book after it was declared "lost in the mail"  and
    • you end up with 2 copies, THEN
    • you do not have to mark the late-mailed-without-notice copy received.
      • Note: the late mailing must be confirmed- either the sender has told you this or the postmark on the package confirms it.  Sometimes Media Mail takes a long time, so a late-arriving book cannot be presumed to have been mailed late.
    • The rules governing late-mailing are:
      • If a sender wants to mail a book that has been declared Lost at PBS already she needs to contact you with a Personal Message asking you to confirm that you still want the book from her, and
      • You would need to have confirmed that you still wanted her copy of the book in a Personal Message in reply to hers before she mailed it.
    • The bottom line: If a sender sends a book late without getting confirmation from you that you have not gotten or requested another copy in the meantime, and you end up with two copies of the book, the sender has made the mistake here.  In this case (and ONLY in this case) you are not obligated to mark the lost book received (nor are you obligated to return the extra copy). "

Just double check and be sure you're marking the right copy received.

Cheers,

Catt

Date Posted: 12/3/2008 5:16 PM ET
Member Since: 8/16/2007
Posts: 15,188
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  • If a book was mailed more than 2 weeks late without notice to you about late mailing before it was mailed and
  • This part is new. Isn't it? I like the way they have re-worked that section of Help. It protects the innocent party much more. 

     

    Date Posted: 12/3/2008 5:29 PM ET
    Member Since: 1/18/2007
    Posts: 530
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    Thanks for the help.  I appreciate it.

    The one I got today is the one that went lost, as it's a different state from the one on my account page.

    Date Posted: 12/3/2008 5:43 PM ET
    Member Since: 11/13/2005
    Posts: 510
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    Yes, this part was recently rewritten due to a similar situation.

    Date Posted: 12/3/2008 5:46 PM ET
    Member Since: 7/7/2007
    Posts: 4,815
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    Yes, I think you're right, Melanie. Bravo, PBS for clarifying that.

    Date Posted: 12/3/2008 5:57 PM ET
    Member Since: 8/9/2007
    Posts: 4,058
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    Yes, I noticed that too.  It wasn't there the last time this came up, although I don't think that situation was *exactly* the same.  It was similar, but unfortunately, my CRS disease prevents me from recalling exactly how:P  Didn't somebody post one here recently & PBS had refunded their credit?  I seem to remember something like that.  Good on PBS for clarifying it in the help docs.  This one has been a pill:P

    Date Posted: 12/3/2008 6:55 PM ET
    Member Since: 11/11/2005
    Posts: 5,238
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    Yes, the two weeks part IS new.   It used to be that this rule didn't hold unless the sender didn't actually mail the book until it had already been marked lost.   I think the change is long overdue!