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So I had a book I'd sent out go lost in the mail this week.
Today the book was returned to me by the post office with a label slapped over the address that says:
RETURN TO SENDER
UNABLE TO FORWARD
RETURN TO SENDER
I'm not sure what happened or why it was returned but I did notice that a stamp is missing from the envelope - so maybe, insufficient postage?
Can I just repost it into the system and mail it out? It's a wish listed book. Or is there some sort of protocol to follow?
This sounds like the address was wrong, instead of a lack of postage. PM the person to check the address before resending. Whoops. Help says differently. (Note the info about what to do if it was the receiver's fault or the post office's fault.)
A book I sent was returned to me!
If the book has already been declared lost in the mail at PBS, you should NOT re-mail it. You should repost it to your bookshelf and if the previous requestor has not already gotten a copy from someone else, he or she will be offered your copy automatically.
If the book has NOT been declared Lost in the Mail yet, you should contact the requestor using the button on the active request, to let him/her know that the book was returned, and to confirm the address.
If the book HAS been declared Lost in the Mail, you should make sure that the requestor still wants the book (and that the address is correct) before remailing it. You can use the button on the "lost" transaction in your Transaction Archive (linked from the top of your My Account page) to send a message to the requestor.
The most common causes for packages to be returned to sender:
If the book was returned to you through an error on the requestor's part, you can ask him or her for an extra credit (or money for the postage) to re-send the book,
If the book was returned to you through USPS error, you can take it to the PO and explain the situation; they can check the address and if it is correct and the book was returned through USPS error, they can send it again "under cover" without requiring more postage.
If the requestor still wants the book, and you re-send it, it may be declared Lost in the Mail before it arrives.