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In a year's time I've mailed out two books that have gone lost. Both times, the requestors never responded to my PM's inquiring if the books were truly never received or if perhaps they had simply forgotten to mark them received. And both times the books were essentially brand new books.
With the most recent one, I contacted PBS and explained the situation, but I haven't received any reply back from them either (except an automated one telling me thanks for my feedback). Well, you're welcome, PBS, but I figured I'd get an e-mail saying you are looking into it (whatever that might mean). As is, I don't have a clue if PBS is even checking this person's account to see if this is a recurring problem or not.
I realize I'm out a credit (and postage on two lost books). That, in and of itself, is no big deal. I realize that's the risk and price I pay for not using PBS's DC, so I'm really not complaining about the lost book and credit (even though it sounds like I am). I'm just bummed to not hear anything from anyone - for almost two weeks now. I'm tempted to order a book off the most recent requestor's bookshelf to see if he replies (or agrees to send the book) just so I can say, "Aha! I knew you were here." Don't know that the satisfaction of knowing that is worth the credit it would cost me, though. Besides he doesn't have any books on his bookshelf I'd want anyway.
So I guess all I really want to know is....Is it really asking too much for someone to PM you and confirm that the book was never received?
Last Edited on: 9/9/09 5:00 PM ET - Total times edited: 1
Some people don't like receiving a PM asking them if they have received the book. Most people don't mind, and will answer. I usually send one right before a book is about to go lost ... and each time I've done it, turns out it just wasn't marked recieved (for various reasons).
So, it is worth it to me to send the PM, but if I didn't get an answer I would just chalk it up to "whatever" and forget about it.
I only use DC for multi-book orders myself, so I know that on single book orders I am taking the chance that some might go lost. So far, I've sent almost 400 though, and none lost so far.
Edited to add: I don't think PBS has any way to look into this. So, they won't. As the sender of the book, you can file a form at the PO to see if they can recover the book for you.
Last Edited on: 9/9/09 5:01 PM ET - Total times edited: 1