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Topic: Lost books? Too many?

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Subject: Lost books? Too many?
Date Posted: 9/3/2008 11:48 AM ET
Member Since: 7/15/2008
Posts: 798
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I've been a member of PBS for almost 2 months, and I love it! :)  However...I just had another book (not that I sent, but that I ordered) to go lost. This makes 3 books lost en route to me.  The first one was never mailed (I think) because it looks the member isn't active and the DC says electronic shipping info received, nothing more. I know that doesn't necessarily mean anything, though.  The other two didn't have DC on them. Is this normal, or do I need to check with the PO to see if there is a problem delivering my books?  I usually stick my outgoing books in my mailbox and I've only had one book go lost but it was scanned by the PO so I don't think it's my carrier's problem. Any insight or help would be great!

Cathy A. (Cathy) - ,
Date Posted: 9/3/2008 11:57 AM ET
Member Since: 12/27/2005
Posts: 4,157
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Most of us long time members have more lost books inbound than outbound. Unless the other members are sending you PMs insisting that they mailed the books and why haven't you marked them received, I don't think you need to worry about it.

Date Posted: 9/3/2008 12:34 PM ET
Member Since: 2/28/2007
Posts: 2,164
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I would say three to four lost books in two months is pretty unusual.  I have sent over 150 books and received that many and never had a book go lost.  I know that my experience isn't the norm either, but your number seems unusually high.  After the books are officially declared lost, I would PM the sender to verify that they did in fact mail it.  I would then have a talk with your PO, it sounds like the problem might be your post office.

Date Posted: 9/3/2008 1:02 PM ET
Member Since: 6/13/2007
Posts: 4,731
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Not really that strange...From what I understand the lost rate has a lot to do with where you books are routed.  Most of my books are routed thru Philly which has a HUGE lost rate.  Unfortuately that means I've had quite a few books go lost.  Last month I had 2....but then I go months that everything is fine.  As long as you did not wrong don't worry about it...it's out of your control.  I just make sure to use DC for all books I send! 

Date Posted: 9/3/2008 1:27 PM ET
Member Since: 7/7/2007
Posts: 4,815
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In the Help Center, under "A book I requested is lost in the mail. What now?" there are details on what to do, including contacting the sender and a form to be used to fill out a lost item report with the post office.



Date Posted: 9/3/2008 5:49 PM ET
Member Since: 9/21/2006
Posts: 2,825
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i have only had 1 book out of over 300 (on several sites) coming to me go lost.  it actually came several days after the 'lost' date. i marked it rec'd and all was fine.

Date Posted: 9/3/2008 5:55 PM ET
Member Since: 6/15/2008
Posts: 340
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I always pay a little more at the post office for delivery confirmation.  It's mostly for my own peace of mind.

Date Posted: 9/3/2008 7:05 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Are they all coming from the same area and would they have to go through Louisianna?  It could be bad weather holding them up.  I have one coming from LA that's taking a long time.  It's close to going lost.  The DC shows it  being being purchased but not scanned anywhere.  I just figured the bad weather is holding it up.