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I've had 3 books between the 19th-25th of this month go "Lost:. I'm concerned that TPTB will look upon me negatively because of this. One of the senders sent me a PM on the day the book "lost" and said it wasn't lost that she was late sending it out and I should receive it soon. A question (sev. actually) I have is, when I get the book, should I mark it RWAP as she didn't contact me previously to say she was mailing it late? Or, do I mark it just received without problems? Should I put any additional comments in about the late PM about late mailing?
Can you tell I'm a worrier? Any thoughts would be appreciated. |
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Late mailing is not an official problem so it would not be a RWAP case (its not damaged and it isn't a violation of RCs so there would be no category that fit). You should fill out the postmark and you can put a comment in the lower box on the survey for PBS info that she did not contact you prior to late mailing. The fact that she did contact you before you got another book is a plus, unfortunately some just mail it without ever telling the receiver. |
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Jannifer: You might want to report those "lost" books to your local PO. I had a problem with Netflix movies at one time and it turned out that a temporary hire at the PO was stealing Netflix movies. |
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Kate H- That's a good suggestion. I have to go to the PO on Monday to mail off some books. I can ask them about the lost books then. |
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You may want to PM the senders first to confirm that they were mailed on time. Then you'll have that info to take to your Post Office. As Melanie said, you would mark the late-mailed book received normally as long as the book doesn't have a problem. You said: I'm concerned that TPTB will look upon me negatively because of this. It's a valid concern -- at first glance your string of lost books could look the same as an account where the member isn't marking books received for some reason. But if the server flagged your account, a human being would look at it. They'd see the note from the sender about the late mailing, and they'd see you are logging on regularly. It won't be a problem. Here's some good info from the Help Center too: My requested book arrived with a late postmark!Books that arrive with a late postmark need to be marked received normally, and the information about the postmark should be recorded in the survey portion of the Book Received page.
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Jennifer, You should also, if you haven't already, follow the instructions in the Help Center for what to do if a book you requested goes lost. Following up on your end will at least create a record that you tried to communicate with the sender to resolve any problems. From: "A book I requested is lost in the mail. What now?" What you should do if a book you requested is declared Lost in the Mail:
If you are having a lot of books declared "Lost" en route to you:
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