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Topic: Lost in the Mail finally arrived!

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Subject: Lost in the Mail finally arrived!
Date Posted: 12/31/2014 9:38 AM ET
Member Since: 8/17/2009
Posts: 1
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Hi, I ordered a book on PBS and it didn't come for a long time. PBS automatically marked it lost in the mail, but now I've received it. Is there a way to find the history of your ordered books and mark that the "Lost in the Mail" book has been found?

Thanks!

 

Date Posted: 12/31/2014 9:46 AM ET
Member Since: 9/23/2006
Posts: 527
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Yeah! This just happened to me yesterday, it was awesome. :) My Account --> Transaction Archive --> Then click on the button next to said book and fill out the info. 



Last Edited on: 12/31/14 9:46 AM ET - Total times edited: 1
Date Posted: 1/1/2015 4:34 AM ET
Member Since: 8/26/2006
Posts: 9,339
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That's great!  As Stephanie said, mark it received from your Transaction Archive, which you'll access from your My Account menu.  There's a help doc with directions:

i received a book that was lost in the mail



Last Edited on: 1/1/15 4:35 AM ET - Total times edited: 2
Date Posted: 1/1/2015 2:53 PM ET
Member Since: 12/28/2006
Posts: 14,177
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yes