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Topic: Lost in mail procedures

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Subject: Lost in mail procedures
Date Posted: 7/20/2008 1:52 PM ET
Member Since: 4/5/2008
Posts: 14
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I mailed a book that has now been declared "lost in mail" by the postal service.  There are 3 scans on it before it vanished.  I have filed the necessary paperwork with the PO for them to look for it.  Being a retired postal person, I'm all to familiar with the process.

My question is. "What do I do, if anything, on PBS?  I'm really sorry the person hasn't received the book.  But I did all I could to get it to them.  I don't feel I should forfeit the credit - but I don't feel it's right for the person who ordered it to lose a credit either!!

How do lost in mail transactions get resolved??

 

Sherri W

Date Posted: 7/20/2008 2:18 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Did you buy your DC through PBS or through USPS?  If you bought it through PBS, there are no worries - you don't lose a credit and the receiver gets his/her credit back.  If you bought it through USPS, I am afraid you might be out of luck on your credit.  However, don't give up hope on the book turning up.  I recently had a book arrive one month after the "lost" date.  So, it does happen!