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Topic: Lost in the mail.

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Subject: Lost in the mail.
Date Posted: 1/7/2012 1:23 PM ET
Member Since: 10/23/2010
Posts: 244
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Is that a common thing this time of year?  I've never had a lost book before but in the past 2 months I've had two of them.  Neither sender used PBS delivery confirmation so, I suppose that means they just lose their credit since I got mine back?

Date Posted: 1/7/2012 1:38 PM ET
Member Since: 3/2/2009
Posts: 296
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You know, last month I had a book marked as lost in the mail and my credit was returned. And then a few weeks later the book arrived in my mailbox...so I ot both the book and the credit. It confused me, but I have to agree that books are more likely to be lost during the holiday rush (should be fine now that Christmas is over though).

Date Posted: 1/7/2012 1:40 PM ET
Member Since: 7/19/2008
Posts: 15,384
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If the book does arrive, you are expected to mark it received in your transaction archive.  Which will take a credit from you.

At this time of year books either go really fast or really slow.  The post office basically puts them where there was space rather than the most direct route.

You can find the Transaction Archive on both your pull down My Account menu and on your My Account main page.

You have to be VERY CAREFUL in the Transaction Archive. That has both cancelled orders (folks who never responded) and active orders. Always double and triple check the sender before marking a book in your Transaction Archive.  Marking books here will take a credit from you.  And there is no way to un-do it.



Last Edited on: 1/7/12 1:42 PM ET - Total times edited: 1
Date Posted: 1/7/2012 2:12 PM ET
Member Since: 9/8/2010
Posts: 399
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In the end of November, a lady was doing a promotion on her bookshelf (I think it was 3-for-1) on the Book Bazaar.  Anyway, she sent the 6 books in 2 different packages.  I received the package with 2 books, but unfortunately, the one with the other 4 never showed.  I mainly ordered them because it was a great deal PLUS I thought it would be great to read Christmasy books around Christmas time.  The envelope with the 4 to this day has never arrived.  I've only ever had a "lost" book one other time, but I'm wondering if this one is holiday related.  I felt really bad for the lady that lost all those books so we ended up settling on 1 credit & I kept the 2nd credit. 

I've also had some that get marked "lost" in the mail by PBS since it doesn't arrive in a month, but the book comes in a week or two later so I go mark the transaction archive as received howbeit late.  Who knows where these "missing" books end up??!!

Date Posted: 1/7/2012 2:18 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Not uncommon this time of year.  Both because USPS is very busy and packages are lost or delayed (as Rebecca's) because members are very busy over the holidays and forget to mail.

As Emily posted, lost books can (and should) be marked received from your Transaction Archive.  But always double check before marking b/c the PBS system could have ordered you another copy of the book and you will want to credit the correct sender.