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Topic: MAB books MIA

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Subject: MAB books MIA
Date Posted: 12/31/2012 5:31 PM ET
Member Since: 5/16/2008
Posts: 2,139
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Has anyone ordered - and gotten - their MAB books? I ordered 5 more than 2 weeks ago. I have received nothing - not even an email saying they shipped out. I have gotten no answer using the "Contact Us" page OR replying to the "librarian" email. I've happily ordered from the PBS market before and I know it takes way longer than any other books I've ordered from anywhere else. I'm OK with that, but now it's been really long and I have no idea whether my books even were shipped yet. Which could mean a month or more total wait to get these books. While I think MAB is pretty cool, esp compared to the prices normally, I just want to know whether my credits and PBS money went down the rabbit hole. Thanks!

Date Posted: 12/31/2012 5:37 PM ET
Member Since: 6/29/2007
Posts: 17,056
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I ordered on the 19th and mine haven't been shipped.  However, there have been 6 of those days were either holidays or weekends, so it has only been 6 business days.  I know with the huge number of MAB orders and holiday craziness, they are probably a bit behind.  Not to mention the team has been busy with Books for Schools as well as holidays and weekends.  I'm sure you'll get an answer from the team soon.

Date Posted: 12/31/2012 5:38 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Yes, I ordered 3 books on 12/15 and they all came packaged together a little over a week later. It was a pleasant surprise since I hear that a lot of people have had to wait quite a while for orders from PBS Market. 

You can view your receipt for your order by clicking "transaction archive" then "receipts" on the top right.

Date Posted: 12/31/2012 6:14 PM ET
Member Since: 9/25/2008
Posts: 3,532
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I ordered my first batch the day after the program started and they arrived 12/24. I ordered another batch today. I don't think I received a notice when the books shipped. I don't remember getting anything. I am in NC as well so might be closer to the warehouse the books ship from.

Date Posted: 12/31/2012 6:23 PM ET
Member Since: 1/24/2008
Posts: 6,950
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I ordered 7 books on 12/14. I contacted the team a few days ago as my order was still showing as 'pending'. They let me know they were looking into it and were still working out the kinks in this new program. I received all my books today in the mail. I also e-mailed the team to let them know I received them since it was still showing as 'pending' on my transactions. I'll probably be placing another order soon! smiley

Date Posted: 12/31/2012 6:26 PM ET
Member Since: 5/16/2008
Posts: 2,139
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Can you tell me where you saw it say pending in your transactions? I don't see any transaction for it at all - there's no option in the archive to narrow down to books purchased from PBS (unless I am totally missing it, which I very well might be). I ordered on 12/14 and am in California. Thanks!

Date Posted: 12/31/2012 6:27 PM ET
Member Since: 6/30/2007
Posts: 2,387
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I ordered 5 on 12/13 and they arrived the weekend before Christmas, the 22nd I think, since I was home and saw the mailman set them on my porch when he rang the doorbell.

On your account page there is a receipts tab. Click on the MAB transaction number to see the tracking number.



Last Edited on: 12/31/12 6:31 PM ET - Total times edited: 1
Date Posted: 12/31/2012 7:41 PM ET
Member Since: 5/16/2008
Posts: 2,139
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Awesome. Didn't know that was there. All 5 books show pending, which has been since 12/14. Bummer.

Date Posted: 12/31/2012 9:36 PM ET
Member Since: 11/30/2007
Posts: 4,953
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I ordered my 2 books on 12/12 by using PayPal and they were shipped on 12/14. I thought that was pretty quick. I can't remember when I received them but it's been quite a while since. Good luck and hope your books are on their way soon.

Barb S. (okbye) - ,
Date Posted: 1/1/2013 2:01 PM ET
Member Since: 3/14/2011
Posts: 5,767
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I ordered 2 and received them but it did take a long time.

Date Posted: 1/1/2013 2:50 PM ET
Member Since: 4/2/2007
Posts: 5,558
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I received mine that were ordered just shortly after it started.

Date Posted: 1/1/2013 6:59 PM ET
Member Since: 10/4/2007
Posts: 208
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I'm in the same situation. Ordered 2 MAB books on 12/14. As of today they still show as 'pending'.
Date Posted: 1/1/2013 11:10 PM ET
Member Since: 5/7/2009
Posts: 793
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I ordered 2 books as Christmas gifts on 11/30/12.  One was delivered 4 days later 12/4/12 and the other one 17 days later on 12/17/12.  So some of the delay may depend on the availability of the book I think.

Date Posted: 1/1/2013 11:48 PM ET
Member Since: 11/30/2007
Posts: 4,953
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Theresa, you must be talking about PBS market as MAB wasn't introduced until Dec. 11th.

Date Posted: 1/2/2013 10:32 AM ET
Member Since: 5/7/2009
Posts: 793
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Oh, I'm sorry I was talking about the market.  What is the MAB?

Date Posted: 1/2/2013 10:36 AM ET
Member Since: 5/7/2009
Posts: 793
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Oh I see the Member Appreciation Books!!  Hadn't seen one I wanted yet so wasn't paying a lot of attention and I guess I figured they came from the same place as the marketplace books.

Date Posted: 1/2/2013 4:10 PM ET
Member Since: 5/25/2009
Posts: 598
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My one experience using the PBS Marketplace was horrible, the books didn't ship for 3 or 4 weeks and arrived beat up because they weren't packaged well. As far as I could tell, the MABs are shipping from the same company, which makes me very hesitant to take advantage. 

Date Posted: 1/2/2013 8:16 PM ET
Member Since: 6/29/2007
Posts: 17,056
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I received my MAB books today.

Date Posted: 1/3/2013 3:07 AM ET
Member Since: 8/26/2006
Posts: 9,322
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My MABs came from the publisher.  They very fast -- sooner than I'd expected.