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Topic: Im so mad

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Subject: Im so mad
Date Posted: 10/24/2008 10:03 AM ET
Member Since: 9/15/2008
Posts: 71
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I took a BUNCH of books to the po and asked that they scanned them in for me.  I also needed to purchase DC and postage for some of the freebies that I gave away.  She refused to scan them in and I asked for a manager and got an attitude for using online postage!!!!  She told me that they are not required to scann the DC labels!  Well then what the "F" are they there for if they dont use them!!!!!  And when she did scann them in for me, after I got an attitude, they charged me 18 cents for each DC that I had printed from PBS !!  Most  of the time when I add freebies to the package using the label that I print using postage and DC from PBS I take it to the Po and just ADD the estra postage for the weight difference.    

When using just DC from PBS we dont get credit till its scanned right?  Well I finally got her to scan all of them and my credits have not shown up in my account!!!!  AND they charged me an extra 18 cents for the DC that I had allready paid for through PBS.  UGH!!!!



Last Edited on: 10/24/08 10:06 AM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 10/24/2008 10:24 AM ET
Member Since: 12/27/2005
Posts: 4,145
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You have several misconceptions here ...

DC is Delivery Confirmation. The USPS is required to scan it at delivery, not at mailing. Usually DC barcodes will get scanned somewhere en route before delivery, but not always, and it's certainly not required.

When you purchase Delivery Confirmation *with* postage from PBS, you have already paid for the entire amount required for mailing. You should not have to pay any more for DC at the Post Office. If you did not enter the correct weight on the wrapper setup screen, then you may have to pay additional postage for the overweight items. If you are purchasing printable postage, then you get your credits when the books are marked mailed, scanning has nothing to do with it.

If you purchase Delivery Confirmation *without* postage from PBS, then you do have to pay 18 cents plus the regular postage amount to the Post Office. The 27 cents you pay to PBS does not go to the USPS, the website keeps it. If you purchase DC without postage here, then you will get your Quick Credit when the USPS tells PBS they scanned your package.

Date Posted: 10/24/2008 10:34 PM ET
Member Since: 10/23/2005
Posts: 7,719
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And the USPS server up-loads to the PBS server sometime in the middle of the night, so hopefully you will get your credit as soon as it happens tonight.

Date Posted: 10/25/2008 8:58 PM ET
Member Since: 6/23/2005
Posts: 379
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The trick to getting a DC scan when mailing:

purchase DC *without* postage from PBS. While they can figure the amount of "weight" postage by using their scale, they must scan the DC barcode to get the other $0.18

 

Date Posted: 10/27/2008 7:39 PM ET
Member Since: 4/25/2007
Posts: 11,556
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Sounds like Cathy has it right.  If you needed to purchase postage on some of the books, then you also needed to pay the 18 cent eDC fee for them also.  The $$ you paid PBS for the DC doesn't actually pay for the DC, just the processing fee to PBS for that feature.

Also, I don't quite know how to word this so I don't offend, but you seem quite upset in your post.  If you were like that at the PO also, I can see how the clerks may have been less than helpful.  As a sales clerk myself, I can tell you that a pleasant attitude makes someone more apt to want to help you out.  If you give attitude, that's usually what you get back.

Date Posted: 11/22/2008 10:23 PM ET
Member Since: 4/3/2008
Posts: 6
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don't take this the wrong way, but gingerkitty sid it right. Your attitude will go along way or get  you no where at the PO. First off you need to become friends with the clerks at the PO, once you do this, they will help out as much as possible. and if you have clerks that are unable to be friends with, go to another PO if possible, otherwise it is you vs them, and they have they upper hand in this case.

Date Posted: 11/23/2008 7:33 PM ET
Member Since: 7/8/2007
Posts: 15
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LOL,

Thats so funny, a wise person once said.

You get more flies with sugar than vinagar

 

Date Posted: 11/24/2008 5:52 PM ET
Member Since: 10/6/2005
Posts: 10,718
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They don't have to scan the DC#s at the post office in order to charge you the extra 18 cents. All they have to do is select option #3, electronic delivery confirmation, on their computer screen, and it automatically charges the 18 cents. My post office doesn't even have a scanner for outgoing mail but I've never had a problem mailing out items with PBS DC on them.

Date Posted: 12/10/2008 2:49 PM ET
Member Since: 11/7/2008
Posts: 25
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No offense, but don't automatically assume it's the OP's attitude.  I've been in some post offices where the help was pretty obnoxious.  My post office now is great as far as people are concerned, but I've driven out of my way before just to avoid surly employees who acted like customers were an imposition.  In most service jobs you're expected to be polite to customers, but not when you're a government employee.

Date Posted: 12/10/2008 11:51 PM ET
Member Since: 8/21/2006
Posts: 4,790
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Last Edited on: 1/31/09 11:18 PM ET - Total times edited: 4
Subject: The reason it says "Track and Confirm" is...
Date Posted: 12/11/2008 4:00 AM ET
Member Since: 5/19/2008
Posts: 562
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It's also used for Express mail, Insured mail (with a barcode) , Registered mail, Certified Mail, Delivery Confirmation, and Signature Confirmation.

"Track" is basically for Express mail.

 

In regard to the poster who stated:

"In most service jobs you're expected to be polite to customers, but not when you're a government employee."

I'm a Postal Supervisor, I have done formal discipline on a window clerk for their unprofessional behavoir on the window. Ask to speak to a Supervisor or Postmaster or call 1-800-ASK-USPS (1-800-275-8777) is the customer service telephone number for the United States Postal Service (USPS).

Also remember that politeness "should" go both ways :)

Kevin

Date Posted: 12/11/2008 11:51 AM ET
Member Since: 2/5/2007
Posts: 30,800
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In most service jobs you're expected to be polite to customers, but not when you're a government employee."

I don't believe the PO is run by the US govenment and hasn't been for a long, long time. 

Date Posted: 12/13/2008 3:10 PM ET
Member Since: 8/18/2007
Posts: 10
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  Not only does the clerk not have to scan the electronic Del con at acceptance-we are not allowed to scan it.  When you print it out from this website or any of the others that do online postage(endicia,usps.com...), an electronic record is sent to the PO. Your info was already in the system.  There is no excuse for a clerk's rudeness but it is also hard to deal with custmers that insist on something that we are not supposed to do.  Extr scans in the system bog it down.

Date Posted: 1/5/2009 1:52 AM ET
Member Since: 11/7/2008
Posts: 25
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FYI, I have never been impolite to a postal employee, and if it isn't run by the government, then by who? Their website is at  www.usps.gov

Doesn't .gov mean it's a government entity? 

 

Thanks for the info for contacting a supervisor. :)      

I've lived all over the USA, and unfortunately, in a couple of places I have encountered rude postal employees.  Wichita, KS and various towns in Hawaii  come to mind.   In Wichita an entire line of people stood open mouthed one time while an employee was so nasty to a lady in line none of us knew how to react.  She was nearly in tears.   I was in that particular post office often enough afterwards to see that was her usual manner.  I wish I'd had that phone number back then.  :(    

 

There are people who don't like their jobs, and if they think they can't get in trouble, they sometimes treat people badly. 

 

 

Date Posted: 1/7/2009 10:54 AM ET
Member Since: 12/21/2007
Posts: 1,642
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Actually the USPS is www.usps.com

Date Posted: 1/14/2009 7:06 PM ET
Member Since: 11/7/2008
Posts: 25
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Hey, you're right!  I never noticed that before, I followed links that said .gov, but they switch over to .com

 

I stand corrected. :)

 

Now, who exactly is running that place?  lol

 

Date Posted: 1/15/2009 4:08 AM ET
Member Since: 12/28/2006
Posts: 14,177
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I've been mailing ALL my books DC lately, and here's how it works with my Post Office.  I print PBS shipping labels with DC but no postage, and PBS charges my account.  I take my books to the PO where they are weighed, scanned, and postage applied (and yes another DC charge).  I smile, the clerks smile, and everyone is happy.  I don't have to ask for my books to be scanned, they do it automatically. 

Sometime during the night, the USPS info is downloaded to PBS and my credits are transferred.  After this, I can usually track the books by using the "details" button under the "books I have mailed" tab.  There are often several tracking entries before they are noted as delivered.  Although there was one book sent to me with DC that was never entered into the USPS system (or didn't transfer to PBS), about the time I decided the member had forgotten to mail it, the book arrived in my mailbox.  So now, if for some reason a clerk didn't scan my book, I would ask to make sure it's in the system.



Last Edited on: 1/15/09 4:12 AM ET - Total times edited: 1
Date Posted: 1/22/2009 3:26 AM ET
Member Since: 2/19/2008
Posts: 2,007
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I have an engineering background so I take a rather practical approach to mailing out my books.  Looking at the costs and expenses involved, the cheapest and easiest way to do it is with pre-printed postage and DC through PBS.  Yes, it costs just a little bit more, but in the long run it's the cheapest way. 

 

Consider:

  • How much is your time worth?  In my line of work my hourly rate starts at $60 per hour, or a dollar a minute.
  • It costs me an average of about $3.00 to send a book using PBS postage and DC.  And about 50 cents of that is the "extra" cost of putting money on my PBS account (I do $20 at a time, which is about 6 books, for a 50 cent fee - so about 8 cents a book), then the 27 cent fee, and the 18 cents DC fee.
  • That 50 cents (or thereabouts) represents 30 seconds of my time.
  • I almost never have to go to the PO to mail anything, it gets picked up from my mailbox, or I can drop it in any collection box I pass during the day.  If I do have to go to the PO I can drop it in the slot in the lobby.
  • I never have to deal with postal clerks.
  • I get my credit for the book immediately.

 

Simple, cost effective, hassle free. What could be better?

 

Date Posted: 1/22/2009 8:53 PM ET
Member Since: 7/30/2007
Posts: 4,275
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The post office is a self supporting branch of the government. They dont get ANY tax money, it is run strictly through postage costs, but if they show a profit, the treasury steals--I mean reapproprates- that money.

Date Posted: 1/26/2009 6:34 AM ET
Member Since: 8/26/2007
Posts: 102
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I've had the same post office experience as fangrrl. My PO always scans upon receipt and I've never had to ask them. I always pre-print the DC through PBS and pay for postage at the PO. They give me a receipt with the DC number printed on it. No complaints from me.



Last Edited on: 1/26/09 6:35 AM ET - Total times edited: 1
Date Posted: 1/27/2009 10:51 AM ET
Member Since: 1/19/2009
Posts: 61
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To those who think government workers don't have to be polite, please don't lump us all together!  As a postal clerk and postmaster relief worker, we are drilled constantly about how to treat customers.  We are in direct competition with other carriers and must do what we can to gain and keep customers.  We are always given things to read about being polite, we have to watch videos, and customers don't see all the posters hanging behind the counters about "smiling".

Rudeness from a postal emplyee should never be tolerated, but customers should be polite too.  I have one customer who always thinks he is the most important person in the world when he bursts through the lobby door.  All I can do is smile and work as quickly as I can (which is never fast enough for him).

Considering the billions of pieces the USPS moves each year, it's mind-boggling to think that for a mere .42, a thin piece of paper can actually travel several thousand miles and get to its intended address in just a few days.

Date Posted: 1/28/2009 11:37 AM ET
Member Since: 10/27/2007
Posts: 10
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Our post office has an APC (Automated Postal Center).  Unfortunately, it is not set up for Media Mail.  I usually use the APC for most transactions, thereby eliminating the need to deal with surly postal employees. 

There is one clerk at the PO that everytime I mail a MM package, she grills me on the contents, and informs me that MM is only for books and is liable to opening & inspection.  I HATE when I get her -- uppity person -- I mail often enough she should know my face and PP card! 

That's why I use the APC every chance I get -- it does not talk down to me.  Maybe the PO should go to more of these centers -- then the PO would not have to worry about if someone shows up for work -- might be cheaper too -- than paying a Postal Employee and their Benefits. 

I may start using the features on PaperBackSwap -- sounds like I don't have to deal with ANY postal employees, if I don't want to. 

Date Posted: 1/28/2009 2:19 PM ET
Member Since: 11/21/2008
Posts: 232
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There is one clerk at the PO that everytime I mail a MM package, she grills me on the contents, and informs me that MM is only for books and is liable to opening & inspection.  I HATE when I get her -- uppity person

 

Ugh. I have a clerk like that at my PO. I was sending a gift book to a friend. It was an odd size-- a 4 inch square book that was about 1.5" thick. I put it in a padded envelope and asked for MM. She started fondling the package and said, "No way is that a book! Stop trying to scam the Post office." She said it loudly enough that everyone heard and you could hear a pin drop.

 

I took a deep breath and said, "It's an oddly-sized gift book. It's a book. Feel it. It's a book." So she's fondling and bending the book and its packaging and says, "Well, I guess I'll believe you this time, but don't try it again."

 

Okay, now I get reallly ticked and I told her. "I'm not trying anything. Let's open it right now and you can see for yourself. And then the PO can buy me new wrapping paper and new packaging. Go ahead and open it."

 

She shut up then and processed my transaction, but truthfully I was surprised it got to my friend. As I walked away, I realized that I should have taken my package and gone to some other carrier who's not yelling at me at the front desk and accusing me of trying to scam them.

 

And believe me, I did report her. Our PO is notorious for its obnoxious clerks and poor service so I usually only go there if I have no other option - but it means that I have to drive at least 15 minutes each way to get to another one.