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Topic: Cannot mail book question

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M.E. (ryenke) -
Subject: Cannot mail book question
Date Posted: 3/1/2009 10:47 PM ET
Member Since: 1/6/2009
Posts: 625
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I just got a book request.  When I pulled the book and did my check, to my dismay I found I had missed some underlining and notes I had taken in the book (book was used in college course, but is NOT a textbook).  Obviously, I had to click the 'I cannot mail" button. 

My question is will the requestor get a copy of what I wrote there?  I feel badly, there is no other copy of this arcane book on the site.  Nor would I expect it to be likely to pop up again.  It is possible that the person would like it as an unpostable or in a deal of some sort, and I'd gladly deal since the fault was mine to begin with.  I

In case the requestor wanted to contact me, I did put my profile link in the explanation, but I'm not sure the requestor gets a copy of that explanation - does anyone know?

Thanks,

M.E.

Date Posted: 3/1/2009 11:04 PM ET
Member Since: 6/15/2006
Posts: 5,751
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The requester will not get that information. The information is just fr the PBS records so that if there is a pattern of cancelling ordersm they can see what you have cancelled. Here is what the help center says. You should look in yoru transaction archive on your My Account page. From there you would be able to PM the reqester and let them know why you cancelled. You can also offer the book as a free book with the order of another book from your bookshelf.


  • The SENDER may cancel a request for a book up until the time is it marked mailed.
    • The reason for this is because sometimes "my dog ate my book just before I was going to drop it in the mail..." etc..
    • If the sender cancels and there is another copy of the book available in the system, the request will be passed along to another sender.
      • This will happen automatically, without email notification to the requestor.
    • If a sender cancels and there is not another copy of the book available in the system, the requestor will get her credit back and the book will go onto her Wish List.
      • In this case, the requestor will be notified by PBS auto-email.

Thank you for being so diligent in checking your books and not sending an unpostable one!!!  Plus, you saved yourself time money and a credit!



Last Edited on: 3/1/09 11:22 PM ET - Total times edited: 2
M.E. (ryenke) -
Date Posted: 3/1/2009 11:19 PM ET
Member Since: 1/6/2009
Posts: 625
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OK, all is good.  Thanks for the heads-up.  Requestor and I got in contact.

More than saving me time money and credit, I'm mostly happy that I caught it.  I'd be more upset to send out something in a condition that made the reciever unhappy.

But all is good now - just I'm going to have to double check (I thought I already had, but obviously not so well) my old college book postings to make sure I do not have any others with underlining.

 

Date Posted: 3/1/2009 11:33 PM ET
Member Since: 9/20/2008
Posts: 1,513
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I had the same thing happen to me a couple months ago. When I joined I went through all my college books and thought I'd pulled out all the ones wih writting or highlighting in them but one was requested and when I went to get it I saw that it had a small amount of writing on one or two pages. The member still wanted it so we made a deal and I sent it on to her. I felt bad having to cancel but I made sure to snag her user ID so I could PM to explain.

Date Posted: 3/2/2009 3:26 PM ET
Member Since: 5/16/2008
Posts: 2,175
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Actually, that's not exactly true. You do see the reason for "cannot mail" if someone types it in. I have a non-smoking RC and just got one that said "Cannot mail" and inside all the regular PBS text was what the person typed "My partner smokes." I've gotten plenty of these.

Date Posted: 3/2/2009 3:39 PM ET
Member Since: 8/16/2007
Posts: 15,200
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Heather - that is what happens when My  Book Does Not Meet RCS is marked, Cannot Mail is different, I did not even get a box to enter anything when I marked a book cannot mail this morning.

Date Posted: 3/3/2009 12:52 AM ET
Member Since: 12/10/2005
Posts: 3,205
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If you have already marked the book as being able to mail and then need to cancel, you do (or I have) get a box to fill in.  And I've had accepted requests cancelled on me and I thought I saw the member typed reason but it's been a while.