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Topic: If I mail books with

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Subject: If I mail books with
Date Posted: 4/29/2012 11:38 AM ET
Member Since: 10/28/2008
Posts: 3,529
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DC and the box goes missing do I lose my credits??  I mailed a ton of books to a member and she didn't get the box.  I checked the DC number but it really doesn't tell me anything.

Date Posted: 4/29/2012 12:10 PM ET
Member Since: 4/25/2007
Posts: 11,517
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If you used PBS-DC, then you get your credit as soon as the DC is scanned anywhere at all.

If the lookup on USPS.com isn't telling you anything, you can try taking that DC number to your post office.  Maybe they can see something on the internal system about the box.  Also, start a lost package claim with them to hopefully shake the package loose from whereever it's hiding.

Date Posted: 4/29/2012 12:13 PM ET
Member Since: 5/15/2005
Posts: 1,328
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Bertie, if you used the site's DC with printable postage, you would have gotten your credits when you marked it mailed. If you used the site's DC and purchased postage at the post office, you would get your credits when there's a scan of the package. Were there any scans at all? Usually there's one at acceptance, especially if you paid at the counter.

Date Posted: 4/29/2012 12:18 PM ET
Member Since: 10/28/2008
Posts: 3,529
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I only printed the dc I always take my packages to the PO for postage.  It was scanned at the PO when I paid but can't find any other scans.  I didn't know  who if anyone would lose the 8 credits.  All the other boxes I mailed that day got where they were going, wish the PO would get back on track and stop losing all of our books  LOL 

Date Posted: 4/29/2012 12:34 PM ET
Member Since: 12/31/2009
Posts: 3,995
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You won't lose the credits, since the first scan is proof that you mailed the package.

Did you try entering the DC# HERE?

 

ETA: I have had large media mail packages/boxes just sit forever at the local P.O. where I drop off anything that doesn't fir in the blue box. And, they do sometimes just sit there. One time for almost two weeks. Once I noticed, I went in there to inquire and they admitted the package was still in the back (though it was miraculously sent on its way that afternoon) . Media mail gets low priority. Regular mail gets thrown on the truck first, media mail last. If the package is large, they may not be finding room for it on the trucks and just leaving it for the next one, over and over and over again. Call them, and see if your package mysteriously reappears.



Last Edited on: 4/29/12 12:39 PM ET - Total times edited: 1
Date Posted: 4/29/2012 12:44 PM ET
Member Since: 10/28/2008
Posts: 3,529
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Lisa,

 

  Just checked and it only said it was scanned when I paid the postage,  I remember looking at the little truck ( and yeah I know that doesn't really tell me anything)  and it showed it was almost where it should be.  I sure hope she gets the box it had 12 books in it and most of them were new.

 

I had some books that were coming to me go missing, I have never known it to be this bad before.

Date Posted: 4/29/2012 4:35 PM ET
Member Since: 4/7/2008
Posts: 15,690
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When you mail that many books together, the best thing is to buy PBS postage. That way, you get your credits as soon as you mark them mailed and you don't have to worry if the books go lost.

Date Posted: 4/29/2012 5:32 PM ET
Member Since: 4/25/2007
Posts: 11,517
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You can also suggest to the receiver that they go to their PO and see if the package is there waiting for them.  Those notice left cards can get lost amongst the junkmail and easily missed.

Date Posted: 4/29/2012 7:09 PM ET
Member Since: 12/28/2006
Posts: 14,177
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If your package has a USPS 'acceptance' scan, there should be no question of credits. 

Dunno what's up, my mail had been moving very quickly (in and out).  But recently, I've had several incoming either mailed late or not at all.  I've had two go lost the last week or so (one I know was mailed at least two weeks late), and three more will go lost if they don't arrive this week.   Either members are distracted with RL/spring, or USPS took a sudden turn for the worst.



Last Edited on: 4/29/12 7:10 PM ET - Total times edited: 1
Date Posted: 4/29/2012 9:19 PM ET
Member Since: 6/27/2008
Posts: 23,324
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Lisa -- every package, letter, large envelope, etc. is supposed to be sent out of the stations EVERY DAY.  There is no excuse for your package still sitting there a week later.......

Definitely ask the receiver to check with their local delivery office.  Many times the package (especially one that won't fit in a mailbox) is sitting on the shelf waiting to be picked up.  They are only supposed to stay there for 15 days, but they sometimes are kept longer than that.  However, at my station, there is a big push on getting all "left notice" packages, letters, etc. returned on the appropriate day.  Not sure if that is a regional push or if it is nationwide.

Date Posted: 4/29/2012 11:08 PM ET
Member Since: 8/26/2006
Posts: 9,336
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If you are seeing "Electronic Shipping Info Received", that means you printed the label, but it doesn't mean the package has been scanned yet.   But if you are seeing "acceptance" or "en route" scans, then you have received at least one credit for the shipment.  (You can look at your credit registry, which is on the horizontal yellow bar on your My Account page to verify this.) 

This is  from the help center:

Will a multiple-book (bulk) shipment sent with PBS-DC get Quick Credits for all the books?

Yes, if the wrapper is printed with the PBS-DC barcode as a "bulk wrapper".   Since Delivery Confirmation is charged per piece, and not by weight, you need only use ONE barcode (costing $0.27 in PBS Money) to send a bulk shipment, and need add only 19 cents to the postage, no matter how much the package weighs.

The single PBS-DC barcode will contain information for all the books in a bulk shipment ONLY if the requests have been linked together by the requestor clicking and submitting them as a bulk request. 

  • If the requestor submits the requests as multiple individual requests, these cannot be linked together after the fact.
  • If this is the case, you will get 1 QuickCredit, and the rest of the books in the shipment will earn credits when they are marked received.

Because the sender does not see the address until after having chosen to use PBS-DC on the Wrapper Settings page, and sometimes requestors submit multiple individual requests:

  • We recommend to our members who use PBS-DC that if more than one request comes in at a time, to first download the wrapper files WITHOUT adding PBS-DC.
  • This will save you from printing DC barcodes you won't use if more than one request has been submitted by the same person. 
  • You can always download the wrappers again from "scratch" adding PBS-DC after you have seen the addresses.

Note: When you send a bulk shipment with PBS-DC, only one of the books in the shipment will display the Quick Credit icon on the active en route transaction on your My Account page.

Date Posted: 4/30/2012 12:40 PM ET
Member Since: 12/29/2008
Posts: 6,378
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I have had a number of DCs recently show no scans along the way but end up getting marked as received, and well within the time frame.  Maybe yours is in the same boat.  Or mailtruck, as the case may be.