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Topic: Does it make you feel bad when

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Subject: Does it make you feel bad when
Date Posted: 3/3/2010 11:28 AM ET
Member Since: 8/10/2009
Posts: 9,926
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you have to mark a book RWAP.  I am sad as I had  to do this for the first time.  If only they would have used more tape.  Apparently they aren't into the tapaholic's annoynmous thread. 



Last Edited on: 3/3/10 11:31 AM ET - Total times edited: 1
Date Posted: 3/3/2010 11:50 AM ET
Member Since: 8/23/2007
Posts: 26,510
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How much tape did they use?  There is no requirement to mummify a book. I don't feel sad or guilty when I  mark a book RWP mostly just annoyed.

Date Posted: 3/3/2010 11:52 AM ET
Member Since: 2/13/2007
Posts: 2,263
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Yes, I hate to do it, because it is a hassle, I'm disappointed that the book has been damaged or does not meet club guidelines, and I know how I have felt the very few times that I receive notification that a book I sent has been RWAP.  And I am always in dread of the PM exchange -- some people come out with guns blazing instead of a calm, rational exchange of PMs.

Date Posted: 3/3/2010 12:32 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I had to do my first RWAP last week for a book that had sustained water damage.  And this brings up a question I have.  I have read where people mark a RWAP resolved.  The person who sent the book refunded my credit, so I want to make sure it is resolved.  But, I see no way to do it.  How do I get back to the RWAP and mark it resolved?

Nevermind.  I did a search on the help files and found the answer.



Last Edited on: 3/3/10 12:35 PM ET - Total times edited: 1
KAH
Date Posted: 3/3/2010 12:40 PM ET
Member Since: 5/30/2007
Posts: 21
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I hate to mark a book RWAP, too, mainly because I also dread the PM exchange.  I just had one the day before yesterday that had water/liquid damage and the respone was what did I expect, it was an old book!  I did get my credit refunded, and decided not to even reply to the PM (I wanted to say I just expect books to be postable per the PBS guidelines, but figured if they were already irritated and mad about it, that wouldn't do any good. . .)

Date Posted: 3/3/2010 12:46 PM ET
Member Since: 8/10/2005
Posts: 4,599
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This has only happened to me a very few times, so it's a rare thing, but no--honestly, I don't feel bad about marking a book RWAP that needs to be marked as such. I feel bad about GETTING a book that is RWAP, but not about marking it that way.

Cheryl

Date Posted: 3/3/2010 1:53 PM ET
Member Since: 10/22/2009
Posts: 1,452
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I do feel bad.  And like Sally, I dread the PM exchange.  I've actually only had to mark two books RWAP.  One I didn't ask for my credit back and just marked the RWAP resolved immediately.

The second, I did ask for my credit back...it was a water damaged book.  The sender was really nice and refunded my credit immediately.  But, I worried quite a bit before sending the PM requesting my credit back. 

I know it shouldn't be that big of a deal...I only will mark a book RWAP when the damage is very evident.  If it's borderline, I give the sender the benefit of the doubt.  But still, I hate doing it...have always hated confrontations.

Date Posted: 3/3/2010 2:35 PM ET
Member Since: 11/30/2007
Posts: 4,962
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PBS has expectations for books to be met when members post books for a reason. When members post a book they have to click the 'golden rule' that the book abides by the guidelines. If a member sends a book that doesn't abide by PBS guidelines, then they deserve to be RWAPed. They need to be confronted and stopped so they don't send out any more unpostable books. So, no I do not feel bad when I have to RWAP a book. I receive far more books from members who abide by PBS guidelines than I do from those who don't. Those who send water damaged books, cleaved spine books, bindings coming apart, etc. need to go elsewhere to dispose of their books if they don't want to follow the PBS guidelines.

Briana -
Date Posted: 3/3/2010 9:32 PM ET
Member Since: 4/8/2009
Posts: 2,763
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Last Edited on: 3/23/12 3:45 PM ET - Total times edited: 1
Date Posted: 3/4/2010 10:26 AM ET
Member Since: 10/3/2009
Posts: 60
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I have only had one problem in the few months I have been a member, but I do think some people mark a book RWAP just so they will get thier credit back and get the book for free.

Date Posted: 3/4/2010 12:47 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I've gotten 2 RWAP's recently.  One person insisted that the liquid damage was "normal wear and tear" even though I had pointed out that liquid damage of any sort wasn't postable here.  Didn't get my credit back - marked it unresolved.

The 2nd one is a head-scratcher for me.  The book was underlined throughout.  I RWAP'd it.  No answer.  Tried to PM again using the same RWAP PM chain, long time after got a PM :

"I was not aware of this problem. Please discard the book and I will request that you receive a refund of your credit. I apologize for the problem and also for not responding quicker. I had a 3 week vacation stop on my PBS account and did not receive your notice until I returned."


After several more days, still no credit returned.  So I responded with a "Thanks, I will be happy to mark the transaction resolved when I receive the credit."

 

Still no credit and it's been 10 more days.  Guess I will have to mark it unresolved.  Maybe they are too busy, don't know how, or they're just stringing me along.  Strange.  Would almost prefer an outright "No way!"

Ruth

Date Posted: 3/4/2010 12:59 PM ET
Member Since: 8/16/2007
Posts: 15,186
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One person insisted that the liquid damage was "normal wear and tear" even though I had pointed out that liquid damage of any sort wasn't postable here.  Didn't get my credit back - marked it unresolved.

Ruthy - PBS does not get involved in individual swaps unless the person admits there wass damage and sent it anyway. If this sender admitted there was water damage, but considered it normal wear and tear you should have send in Feedback. They would have contacted her to let her know she needed to refund the credit since she admitted the book was unpostable. If she refused they very well may have taken the credit away and given it to you themselves. I have seen them do this more and more often.  Senders admitting to sending unpostable books and refusing to return the credit is not tolerated anymore.

Date Posted: 3/4/2010 1:04 PM ET
Member Since: 12/9/2007
Posts: 9,601
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The problem is that she didn't address the specifics, she just answered that the book only had normal wear and tear. She admitted nothing at any time.

Ruth

Date Posted: 3/4/2010 2:25 PM ET
Member Since: 8/13/2008
Posts: 13,147
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Nope. I don't feel bad at all. It's not hard to read the rules and follow them. If I get an unpostable book, that's not MY fault so why should I be the one that feels bad?

Date Posted: 3/4/2010 2:28 PM ET
Member Since: 2/28/2008
Posts: 2,553
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I don't like marking RWAPs either. But I try to remember that it is PBS's way of quality control and weeding out members who don't follow the rules. If we aren't consistent in marking RWAPs then more and more people will get bad books. You don't HAVE to ask for a credit back on a RWAP, if you'd rather avoid the potential for conflict (although you deserve your credit back if the book doesn't meet PBS standards). You can just mark it for recordkeeping sake and to let the sender know that they'll get dinged if they don't follow the rules, then refuse to argue with them over it. If they get rude, contact the Team.

Date Posted: 3/4/2010 2:53 PM ET
Member Since: 8/15/2007
Posts: 3,044
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but I do think some people mark a book RWAP just so they will get thier credit back and get the book for free.

I worry about this too. I've become a bit more careful in checking over my books before sending them. It's probably unnecesary really. I think I'm just slightly spooked because I read too much here in the forums which is actually such a small percentage of the membership.

I personally don't feel bad marking it RWAP. I've only done it once and that was a mistake anyway. But if I ever have to I don't think I will feel bad. It's not my fault they sent an unpostable book. Just like if I send one that I missed a mistake in it would be my fault.

Date Posted: 3/4/2010 3:41 PM ET
Member Since: 2/28/2008
Posts: 2,553
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I didn't return a credit on a RWAP once. It was a wavy pages thing, and I bought the book brand new, all copies on the store shelf had the same waving (in fact, the copies I saw elsewhere had them too), and the book never came near any water (the boys in my home know it's a top offense to place a cup on my bookshelves!) so I politely refused to return the credit, explained why, and sent the requestor some links from the foums where wavy pages and postability were discussed.

I actually felt kinda bad for not returning her credit, and if the book had been used when I got it I probably would have, but since I bought it new and knew where it had been for the week it was in my house before sending it out I felt very confident (no doubt, in fact) it was a postable book. Some people just really don't like wavy pages, I've found. I suggested to the requestor to put it in a RC if she was serious about getting no books with wavy pages. I still don't like the mark on my account for that, but if PBS had some reason to turn their eyes on my they would see my polite, reasonable explanation for why I didnt refund the credit so I can live with that.

I think that's the only RWAP I've ever had done on me, though. I'm picky about the books on my PBS shelf so if it's even borderline postable/unpostable I do not post them. If I'm unsure where the wavy pages came from I do not post them. And even if someone was unhappy with the book I sent, or we disagreed over postability, I would NEVER be rude!

Date Posted: 3/4/2010 4:56 PM ET
Member Since: 2/25/2010
Posts: 388
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Ruth, I wouldn't be surprised if you get the credit back eventually.  Some people are slow to move.  Also, we never know what's going on in their lives.

Date Posted: 3/4/2010 8:31 PM ET
Member Since: 4/16/2008
Posts: 770
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lol, Janny....tapeaholics anonymous(the name stuck!)...that would be me!  I never appreciated tape until I joined PBS.

Subject: sometimes the sender feels bad, too
Date Posted: 3/22/2010 10:31 PM ET
Member Since: 11/24/2008
Posts: 3
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I received a bunch of books from my mom to swap, and I didn't thoroughly look through each and every one of them.  I received a problem report from a recipient, and I felt really embarrassed.  I chalked it up to being a new member.  And I learned my lesson!  Realize that a few slip-ups may happen; we're all error-prone humans.  Just be courteous when you have to report a problem to a sender.  

Date Posted: 3/23/2010 2:15 AM ET
Member Since: 5/3/2006
Posts: 6,436
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"Please discard the book and I will request that you receive a refund of your credit."

The way this is phrased makes me wonder if the sender just doesn't know how the credit refund procedure works.

Date Posted: 3/23/2010 12:23 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I didn't feel bad.  I just felt irritated because the book clearly didn't meet posting guidelines about water damage (wavy pages).  At first the member tried to say that it was OK to send a cookbook that sustained water damage.  But she did return my credit after reading that she was required to ask me if I wanted the book with water damage before sending it.