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Making Public Administrations More Efficient With Integrated Systems: A Reference Guide from the Astra Esprit Project 831
Making Public Administrations More Efficient With Integrated Systems A Reference Guide from the Astra Esprit Project 831 Author:P. Hardy, E. Pesce, A. Wiesner The needs, the design and the installation of integrated systems in Public Administrations are described in this book. The treatment of the subject is strongly user-oriented in the sense that a large part of the book is dedicated to the presentation of a European-wide user needs analysis, and of a model of the relevant office activities. Such in... more »-depth work is rather new and points out the idea that implementation methods should be bottom-up approaches to be successful. In this respect this book will be a good framework for practitioners, managers, experts and students because of its practical grounds for decisions or studies.« less