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Managing for Quality and Survival: A Personal Journey Toward Excellence
Managing for Quality and Survival A Personal Journey Toward Excellence Author:Eugene C. Bonacci, Howard Gensler, Richard J. Denechaud Managing for Quality and Survival is a book, written by Eugene C. Bonacci, that provides insight into how to manage for quality while pursuing the objective of becoming the low-cost producer in one's field, thereby providing the best possible customer-centered quality product or service at the lowest possible cost. This is not "jus... more »t another" book on quality control with a gesture toward productivity and survival. There are dozens of good books on that subject, and few people are now motivated to buy another one with similar implications. Bonacci, however, has cast his appropach in the Mission, "To provide the best possible customer-centered quality product or service at the lowest possible cost," to prove that the customer is always right, even when the customer may be out-of-line or simply wrong. Using this as a general springboard - and a focus - Bonacci shows how a fully integrated program can be developed - not just with quality as a target - to assure this customer satisfaction.« less