Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Do I mark these books received

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Do I mark these books received
Date Posted: 2/17/2009 5:00 PM ET
Member Since: 7/28/2006
Posts: 122
Back To Top

I had 2 books go lost in the mail and have now received them.   Both of the books have  postage from the PO with the date stamp on them. Both of these books were not mailed until after they were declared lost.   I read and reread the help docs and think I messed this up. The way I read it I thought I didn't have to mark them received but now when I reread it I think I do.  I also want to say  neither of the people sending the books  let me know they would be sending them late. Sometimes I can read something 5 times and read something different into it each time. Thanks for the help.

Date Posted: 2/17/2009 5:10 PM ET
Member Since: 2/19/2008
Posts: 2,007
Back To Top

Terry, find the listing for each book in your Transaction Archive.  You'll see a button marked "Was Book Received?"  Click that button and just proceed as if it were a normal swap from there.  Make sure you enter in the optional fields about wrapping, postage and, especially, postmark date.  The senders will then get a PM from PBS warning them about sending books out late, and it will become part of their member record.

Also, keep in mind that your credit for each book was refunded to you when they went lost, so you'll be charged a credit for each now.  This is not a double charge (since the original was refunded) but if you aren't aware of it you could end up with a negative credit balance, or be wondering where two credits went.

Sandra (dru) -
Date Posted: 2/17/2009 5:19 PM ET
Member Since: 1/20/2006
Posts: 508
Back To Top

The answer to this depends on whether or not you requested these titles from anyone else after the books were declared lost. If you didn't, then yes you must mark the books as received. If you did request the books again and the original  sender did not notify you in  a PM to ask if you still wanted the books then you are not required to mark the books as received.

Date Posted: 2/17/2009 6:10 PM ET
Member Since: 1/15/2007
Posts: 1,410
Back To Top

From the Help Center:


When a lost book arrives, you must mark it received.

To do so:

  • Go to your Transaction Archive:

    • From My Account: click the link "Transaction Archive" in the yellow bar at the top of the page
    • From anywhere on the site: place your cursor over My Account in the toolbar at the top of any page on the site and choose Transaction Archive from the menu that drops down
  • Sort the Transaction Archive by "Requested by me" - "Lost in mail" - "Title" - "Descending"
  • Locate the Lost transaction for this book in the list.
    • If there is more than one Lost transaction for this title, check the sender's name on the right of the transaction against the name of the sender in the return address on the package you received.
    • Click on the transaction.
    • The next pages are the regular Book Received pages:
      Click on the next page
      Provide more information about the swap on the next page
      • you will also have the option to send a message to the sender of the book
      • you will also have the option to provide comments on the swap that only we will see
  • Both your account and the sender's will be updated when you have done this.

The book will have been placed on your Wish List when it was declared Lost, so you should remove it from there if you do not wish to be offered another copy when it becomes available.

Lost books must be marked received when/if they arrive, to keep your account in good standing.

If the book has a very late postmark on it and you have re-requested it and you will end up with 2 copies, see My requested book arrived with a late postmark! for information.




Here's the late postmark information:



If the book was declared lost in the mail and you requested a second copy because you thought the first one was really lost:

  • If the postmark was from the week before the book was declared lost, and you got no notification from the sender that the book would be/was mailed late: you do not have to mark this book received (this is the ONE case in which you don't have to mark a received book received: if a very late mailer without notice caused you to reorder the book and end up with two copies).  
  • OR: You can mark it received to note the late postmark, and ask for your credit back in your Personal Message to the sender.
  • You can also note this information about the late mailing in the Comments box at the bottom of the Book Received page, while marking the book received: this will go onto the sender's record.

Last Edited on: 2/17/09 6:11 PM ET - Total times edited: 1