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Topic: Should I just mark RWAP/

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Subject: Should I just mark RWAP/
Date Posted: 10/11/2014 1:04 PM ET
Member Since: 7/24/2005
Posts: 356
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Six days ago I received a wish listed abridged audio book but I'm fairly certain I wish listed the unabridged version.  This audio book, which appears to be a retired library issue,  is the correct title and author, but there is no ISBN anywhere on the packaging.

I pm'd the sender and told him I had wish listed the unabridged version and asked him where he got the ISBN with which to post this item as I couldn't find an ISBN anywhere on the packaging.

It's been 6 days and I've still not heard from him.  I did pm him again this morning.  Should I just go ahead and mark it RWAP?




Date Posted: 10/11/2014 2:01 PM ET
Member Since: 8/26/2006
Posts: 9,350
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On your main My Account page, click on the title of the book in the transaction box.  Look at the listing -- it's the same ISBN that you wishlisted -- and see if there is any mention of abridged or unabridged.  If nothing is mentioned, copy the 13-digit ISBN and plug it into a Google search box along with the words "abridged unabridged" (no quotes) and see whether there is consistent info on other sites on this ISBN.  It'll give you more info to enter when you mark it Received with a Problem.

Also, you may have already done this, but look in the very center of the first disk in the book, near the hole.  Sometimes the ISBN will be in tiny printing there.  Other audio book folks may have other ideas as to where to look.  But if there's no ISBN printed anywhere, that's a reason for a RWAP, whether or not you want your credits back. 

If you mark it RWAP and ten minutes later he sends you a message that tells you where the ISBN is, and you realize you shouldn't have marked it RWAP, you'll go to your transaction archive, click "was this problem resolved" and indicate that you RWAPped it in error.

It's generally better to go ahead and mark a book RWAP first, then have the discussion about it, but obviously here you wanted to give him a chance to tell you where the ISBN might be.

In the future, if you have added an audio book to your listing and the listing isn't clear on whether the book is abridged or unabridged, I'd suggest putting a "personal note" (or "book note") on the book telling you that the listing isn't clear on that.  Don't place the book on "auto-request" on your wish list.  Then, when it is offered to you, set up (and turn on) a "requestor condition" stating that you only want it if it is unabridged.

Date Posted: 10/11/2014 3:52 PM ET
Member Since: 7/24/2005
Posts: 356
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Thanks, Patty, for your help.  When I googled the ISBN that I ordered, I learned it is unabridged on 10 disks.  The audio book I received is on 4 CD's and the packaging clearly states that it is abridged.  

I assume that the sender, unable to find an ISBN on the packaging,  just took the ISBN from another audio book that had been posted which had the same cover picture, and he used that ISBN with which to post his copy.

I do use the personal note feature -- which I really do like --  on all my books and will, in the future, use it to note if I'm unable to determine if an audio book is unabridged.  Good suggestion about placing a special RC.

Thanks again for your help.


Date Posted: 10/12/2014 11:40 AM ET
Member Since: 4/28/2009
Posts: 10,061
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Just thought I saw last week in the help docs that those 'notes' are private and no one else can see them!

Here is info from the help docs:

Book Notes allow you to write a private (only you can see it) note on any book in the database.  No matter where you are on the site when you apply the note, you will see the note everywhere you see the book.

Last Edited on: 10/12/14 11:42 AM ET - Total times edited: 1